Customer Service Representative

Baltimore, MD - USA

Monthly Salary: $ 20 - 22

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative

Location: Baltimore MD

Hours: Monfay through Friday 8:00am-5:00pm

Compensation: $20-22/ based on experience; higher rates considered for higher education/student services and strong call center performance.

MMG is hiring Customer Service Representatives to support a university Financial Aid office. You will answer inbound calls from students and families provide clear guidance on routine financial aid questions and route complex issues to Financial Aid staff. You must be professional accurate and comfortable working in a high-volume queue.

What Youll Do

Answer inbound calls in a queue-based environment with a calm professional tone.
Help students and families with routine questions (deadlines forms verification steps next steps).
Follow approved scripts FAQs and office guidelines to ensure consistent answers.
Verify identity before sharing any student-specific information following FERPA and client rules.
Document each interaction in the designated system (notes/ticket/CRM as directed).
Escalate complex or sensitive questions to the right Financial Aid staff member.
Meet basic performance expectations (attendance schedule adherence quality/accuracy).

What You Need

1 year experience in customer service call center help desk or student services.
Strong verbal communication and active listening skills.
Comfortable using computers and learning new systems quickly.
Reliable attendance and ability to stay focused in a busy queue.
Professional judgment and ability to follow policies and scripts.

Preferred (Nice to Have)

Experience in higher education (financial aid bursar registrar advising admissions student accounts).
Experience using ticketing systems or CRMs.
Bilingual Spanish/other is a plus.

Selected candidates MUST provide PASS a background check prior to starting work.

Benefits:

Medical Dental and Vision (FT Employees working 30 hours weekly)
Paid Time Off (PTO)
Paid Training
Direct Deposit

Who We Are

The Michelle Martin Group (MMG)is a certified WOSB (Woman-Owned Small Business) and MBE (Minority Business Enterprise) staffing and workforce solutions firm specializing in providing top-tier talent to organizations across various industries. With a strong commitment to excellence integrity and community impact we partner with businesses government agencies and educational institutions to deliver high-quality staffing solutions. Our expertise in temporary contract and direct-hire placements ensures that both our clients and job seekers receive the best possible experience.

How to Apply
Interested candidates should submit their resume online ONLY.

If you have any questions about the legitimacy of this role or the hiring process please contact MMG at

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Required Experience:

Junior IC

Job Title: Customer Service RepresentativeLocation: Baltimore MDHours: Monfay through Friday 8:00am-5:00pmCompensation: $20-22/ based on experience; higher rates considered for higher education/student services and strong call center performance.MMG is hiring Customer Service Representatives to supp...