Client Services Manager EU

Budapest - Hungary

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Bare Internationalis a US-based global customer experience consulting firm with 30 years of experience. The company set the industry standard as the largest independent provider of customer experience research. Bare International has global coverage with 12 Offices around the world. Our vision is to inspire excellence by delivering actionable insights to our clients that strategically impact the improvement of their customer experience.

Position Summary: Work with BAREs Business Development and Operations Teams as well as incoming clients to design implement and validate surveys for Customer Experience (CX) Research. Ensure clients needs and expectations are surpassed and BARE Teams have the proper information to accurately and efficiently gather the required information needed for next level solutions and service.

This position is open exclusively to internal candidates only - including Employees and Contractors!

Essential Duties:

Create draft surveys and questionnaires provide recommendations to clients on question types question verbiage and response scoring.
Communicate with various internal departments (e.g. Business Development Operations Data Quality etc.) on client needs project pricing and program design progress and changes.
Participate in client communications including discovery calls via email phone and virtual platforms.
Program survey questionnaires into dedicated CX platforms (e.g. APOLLO Prism Presto Research Metrics and other operational platforms).
Create and assist in client dashboard setup and customization of visuals.
Participate and initiate with FIN & Sales invoicing set up.
Build project briefing proposals RFIs and RFPs; participate in client presentations.
Create and maintain industry-specific sample questionnaires.
Create client demo site(s) within various reporting platforms with support from BI.
Facilitate and lead project handover to the Operations Department (KAM and PM).
Define and communicate client needs goals methodologies and research scopes to the team.
Other duties as assigned.

Education & Technological Qualifications:

Minimum 2-3 years experience in high-paced work environment.
Customer Experience Research/ Mystery Shop Industry knowledge and experience.
Sales and/ or Marketing knowledge and experience is a plus.
Bachelors Degree or related college education preferred; alternatively work experience equivalent accepted.
Demonstrated proficiency in Microsoft 365 (advanced Excel knowledge preferred).
Experience with form builds and Rulez in APOLLO strongly preferred.

Required Competencies/ Skills:

Excellent command of written and spoken English.
Knowledge and understanding of BAREs services and offerings.
Knowledge and understanding of various industries and shop types.
Knowledge of customer service principles and best practives.
Knowledge of web-based database system navigation (a prerequisite for learning BAREs proprietary systems).
Demonstrated success in conveying written facts using language and examples the reader will best understand.
Proven ability to pay close attention to detail and ensure accuracy.
History of taking an action-oriented and results-focused approach to responsibilities and objectives.
Ability to anticipate needs and take initiative.

Desired Competencies/ Skills:

Exceptional ability to manage time and priorities effectively according to deadlines; demonstrated success in delivering results under pressure.
Demonstrated success of partnering and communicating effectively with colleagues partners customers and potential clients in all levels of an organization.
Ability to ask for help and clarification when needed; history of accepting and implementing feedback.
Ability to work independently while simultaneously ensuring quality deliverables are met.
History of sound judgement and handling confidential or proprietary information discreetly.
History of problem-solving and finding creative solutions to challenges using available resources.
Ability to maintain motivation during repetitive tasks while providing positive encouragement to colleagues.
Exemplifies BAREs values of diversity respect transparency teamwork excellence and integrity.

Application:

Click on the link follow the steps and youll soon be contacted by us!

International would like to store your CV in its Bamboo HR Hiring database for 2years for the purpose to provide you opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BAREs. For questions or requests to revoke this consent you can any time contact us onour Data Privacy Webform.

Required Experience:

Manager

This position is open exclusively to internal candidates only - including Employees and Contractors!

Essential Duties:

Create draft surveys and questionnaires provide recommendations to clients on question types question verbiage and response scoring.
Communicate with various internal departments (e.g. Business Development Operations Data Quality etc.) on client needs project pricing and program design progress and changes.
Participate in client communications including discovery calls via email phone and virtual platforms.
Program survey questionnaires into dedicated CX platforms (e.g. APOLLO Prism Presto Research Metrics and other operational platforms).
Create and assist in client dashboard setup and customization of visuals.
Participate and initiate with FIN & Sales invoicing set up.
Build project briefing proposals RFIs and RFPs; participate in client presentations.
Create and maintain industry-specific sample questionnaires.
Create client demo site(s) within various reporting platforms with support from BI.
Facilitate and lead project handover to the Operations Department (KAM and PM).
Define and communicate client needs goals methodologies and research scopes to the team.
Other duties as assigned.

Education & Technological Qualifications:

Minimum 2-3 years experience in high-paced work environment.
Customer Experience Research/ Mystery Shop Industry knowledge and experience.
Sales and/ or Marketing knowledge and experience is a plus.
Bachelors Degree or related college education preferred; alternatively work experience equivalent accepted.
Demonstrated proficiency in Microsoft 365 (advanced Excel knowledge preferred).
Experience with form builds and Rulez in APOLLO strongly preferred.

Required Competencies/ Skills:

Excellent command of written and spoken English.
Knowledge and understanding of BAREs services and offerings.
Knowledge and understanding of various industries and shop types.
Knowledge of customer service principles and best practives.
Knowledge of web-based database system navigation (a prerequisite for learning BAREs proprietary systems).
Demonstrated success in conveying written facts using language and examples the reader will best understand.
Proven ability to pay close attention to detail and ensure accuracy.
History of taking an action-oriented and results-focused approach to responsibilities and objectives.
Ability to anticipate needs and take initiative.

Desired Competencies/ Skills:

Exceptional ability to manage time and priorities effectively according to deadlines; demonstrated success in delivering results under pressure.
Demonstrated success of partnering and communicating effectively with colleagues partners customers and potential clients in all levels of an organization.
Ability to ask for help and clarification when needed; history of accepting and implementing feedback.
Ability to work independently while simultaneously ensuring quality deliverables are met.
History of sound judgement and handling confidential or proprietary information discreetly.
History of problem-solving and finding creative solutions to challenges using available resources.
Ability to maintain motivation during repetitive tasks while providing positive encouragement to colleagues.
Exemplifies BAREs values of diversity respect transparency teamwork excellence and integrity.

Application:

Click on the link follow the steps and youll soon be contacted by us!

Required Experience:

Manager

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

BARE International

Customer experience research global leader since 1987. Creating mystery shopping and customer experience research programs to measure customer experience interacting with brands.

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