Director, Account Management Financial Services

Job Summary

The Director Account Management serves as the strategic owner of a client logo or vertical and may oversee a team of Account Managers. This role ensures full deployment of the Foundever Group strategy across the accountaligning closely with the clients business objectives operational priorities and long-term vision. The Director acts as the primary contract custodian and pricing lead while also supporting product policy operations quality training reporting and IT functions.

To be successful the Director must have a deep understanding of the clienttheir strategy organizational structure culture industry vertical customer journey pain points and emerging needs including those that may not be immediately visible. They proactively identify and deliver mutually beneficial solutions that drive value and exceed expectations. The role is centered on nurturing and expanding existing client relationships with a strong emphasis on retention satisfaction and revenue growth through continuous consultative account management.

This is a remote position. Applicants must be legally eligible to work in the Philippines able to work Eastern Standard Time (EST) hours and willing to travel within the Philippines and internationally as needed.

Primary Job Responsibilities

• Drive Strategic Growth: Deeply understand client needs anticipate changes and lead proposal management with a clear win strategy
• Expand Business Opportunities: Identify and pursue new and diverse offerings that increase revenue and margin partnering closely with sales and marketing
• Strengthen Client Relationships: Build trusted longterm partnerships by communicating proactively understanding client objectives and clearly articulating product value
• Lead Account Strategy: Develop strategic account plans oversee delivery to SOW and ensure alignment between client expectations and internal performance standards
• Team Leadership: Lead and coach a team of account managers fostering a culture of high performance innovation and continuous development
• Operational Excellence: Collaborate crossfunctionally to solve complex client challenges optimize processes and drive efficiency and profitability
• Contract & Financial Oversight: Serve as contract custodian support pricing manage budgets and forecasts and ensure accurate reporting
• Issue Resolution & Communication: Manage escalations maintain clear communication between clients and internal teams and ensure seamless service delivery
• Performance Management: Present account performance updates identify growth opportunities and support talent development and succession planning
• Governance & Compliance: Ensure adherence to SLAs policies and compliance standards; protect company and client data; and report concerns as required
• Continuous Improvement: Lead initiatives to enhance customer experience streamline processes and strengthen Foundevers position as a strategic partner

Skills and Qualifications

• BA/BS in Business Marketing or related field or equivalent professional experience
• Proven success managing complex longterm sales cycles across internal and external stakeholders
• Strong background in outsourced solutions services sales and contact center environments
• Demonstrated leadership experience managing professional teams
• Minimum seven years in outsourcing operations sales or consulting
• Track record of growing large strategic client accounts
• Strategic thinker able to execute both longterm plans and tactical initiatives
• Builds trust through integrity transparency and ethical leadership
• Strong account leadership with the ability to align strategy to business goals
• Expert relationship builder with strong client intimacy skills
• Proven ability to lead inspire and develop highperforming teams
• Skilled in consultative selling and crossfunctional collaboration
• Strong financial acumen and datadriven decisionmaking
• Effective change leader with a customercentric mindset and uptodate market knowledge
• Creative problemsolver with strong analytical and financial skills
• Skilled at identifying client challenges assessing risks and building effective account plans
• High emotional intelligence; able to identify opportunities and navigate complex environments
• Strong negotiation and communication skills internally and externally
• Able to adapt quickly to shifting priorities and fastchanging situations
• Strong relationshipbuilding skills with the ability to influence at all levels
• Capable of driving longterm growth and creating innovative client solutions
• Clear effective verbal and written communicator
• Ability to travel globally as needed
• Ability to work Eastern Standard Time (EST) hours

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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