Norwegian Customer Success Manager

Norwegian Customer Success Manager to Quinyx

Love building strong customer relationships and turning complex challenges into real business value Join Quinyx as a Customer Success Manager and help some of Norways leading companies make work just work.

About the role

Were looking for a Customer Success Manager to join our Customer Success team at Quinyx! In this role you will act as a trusted advisor and strategic partner to Quinyxs Norwegian customers. Youll own customer outcomes end to end - driving adoption retention and growth by ensuring every customer realises measurable value from our Workforce Management solutions.

As the primary point of contact youll translate business goals into actionable success plans influence senior stakeholders and identify opportunities for renewal and expansion. Combining commercial acumen with product and industry expertise youll solve complex challenges strengthen long-term partnerships and contribute to the overall maturity and success of the Customer Success function.

Working cross-functionally with Sales Product Analytics Support and Implementation teams youll deliver seamless customer experiences and use data-driven insights to improve performance satisfaction and loyalty.

What youll do

• Manage and grow a portfolio of customer accounts owning overall customer success and outcomes.

• Drive adoption engagement and measurable outcomes aligned with customer business objectives.

• Manage renewals pricing adjustments and contract discussions with strong commercial acumen collaborating closely with Key Account Managers to identify upsell and cross-sell opportunities.

• Act as a trusted advisor influencing senior decision-makers and guiding strategic discussions that demonstrate ROI and business impact.

• Proactively monitor account health identify risks early and design mitigation plans to ensure retention and satisfaction.

• Analyze customer data to identify trends forecast needs and surface actionable insights that inform customer strategies and internal priorities.

• Collaborate cross-functionally with Sales Product Analytics Support Customer Learning & Development and Implementation teams to ensure seamless execution of customer success plans.

• Facilitate internal win rooms and alignment sessions to maintain focus and drive collaboration around key customer objectives.

• Conduct regular roadmap reviews with customers aligning Quinyxs product evolution with their long-term strategic goals.

• Deliver impactful presentations and product demonstrations that clearly articulate value and drive adoption.

What were looking for

• Fluency in Norwegian and English as you will work with Norwegian customers and English is Quinyxs official company language. Note that we will not be proceeding with candidates that lack Norwegian.

• Proven experience managing customer portfolios engaging C-level executives and senior stakeholders and driving successful contract renewals and expansions.

• Solid technical background ideally with hands-on experience in SaaS or license-based software environments.

• Experience aligning customer roadmaps with product direction to deliver long-term strategic value as well as connecting customer outcomes to business impact and ROI.

If you also have the following we consider it a plus:

• Previous experience using the Quinyx platform either as a super-user admin or end-user.

• Experience in payroll HCM (human capital management) workforce management or related domains.

• Experience within sectors like retail hospitality or healthcare.

Desired personal attributes:

• Business mindset with strong influencing and relationship-building skills.

• Ability to simplify and clearly communicate technical concepts to both technical and non-technical audiences.

• Excellent communication and presentation skills confident in leading executive discussions workshops and negotiations.

• Highly organized and self-driven with a proactive approach to managing workload and competing priorities.

• Collaborative team-oriented and passionate about contributing to shared success.

Why Quinyx

Quinyx is a leading workforce management platform helping businesses simplify scheduling optimise staffing and engage their frontline teams. We empower organisations across the globeranging from retail and hospitality to logistics and healthcarewith smart mobile-first solutions.

Here youll find:

• A truly international team with colleagues from all over the world

• A flexible and hybrid-friendly work culture

• Opportunities to grow take ownership and make a real impact

• An open inclusive and fun environment where your ideas matter

What we offer

• Flexible work hours and a hybrid setup with at least 2 days from the office.

• Enhanced vacation allowance gym membership contribution health insurance and a pension plan.

• On-market pay.

How to apply & Our process

Ready to join the team Submit your application below and well be in touch as soon as possible. Were excited to hear from you! What our hiring process looks like:

• Fill out a short application.

• Get invited to complete our psychometric and objective assessments through Alva Labs.

• Quick screening call with our Talent team.

• Meet the hiring manager.

• Complete a panel interview.

• Final interview (in-office).

• References & background checks.

Quinyx is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background identity or experience.

When work just works.