IT Technical Support Specialist
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Job Location:
Charlottesville, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
City/State
Charlottesville VAWork Shift
Multiple shifts availableOverview:
Overview
An IT Technical Support Specialist is responsible for providing technical assistance and support for computer hardware software and network-related issues; troubleshooting diagnosing and resolving technical problems remotely in person or over the phone. The incumbent must document and track support requests resolutions and system changes; escalate complex technical issues to higher-level IT support teams when necessary. The Specialist will be responsible for assisting with system maintenance & monitoring by installing configuring and maintaining IT hardware and software monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches updates and security measures.
The incumbent will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude ensuring prompt resolution of issues. The specialist will be expected to work independently and collaboratively within a team-based environment coordinate with other IT teams to resolve system-wide issues and implement technical solutions and provide training and guidance to end users on best practices for IT security and system usage.
Education
- Bachelors Degree (Preferred)
Certification/Licensure
- No specific certification or licensure requirements
Experience
- Relevance experience required
- Experience with system maintenance & monitoring by installing configuring and maintaining IT hardware and software.
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Sentara Martha Jefferson Hospital located in Charlottesville VA is a Magnet status 176-bed facility featuring all patient-friendly private rooms. Since its founding more than 100 years ago Sentara Martha Jefferson has constantly evolved to meet the diverse healthcare needs of the patients who trust us with their care.
Today our vision is as clear as it was to our founders. We will continue to set the standard for clinical quality and personalized healthcare services. Our hospital offers specialized care in Cancer Care Heart and Vascular Neurology and Neurosurgery (including a Primary Stroke Center) Orthopedics and Maternity.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
