Senior Principal Consultant Network Operations

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Principal Consultant - Network Operations
In this role you will be responsible for managing L3 escalations drives root cause analysis supports network design/architecture improvements ensures availability and performance and leads problem management and automation/standardization initiatives. You will partner with L1/L2 teams Security Cloud Applications and Vendors to deliver stable and scalable network services.

Responsibilities
Own and resolve complex network incidents escalated from L1/L2 (LAN/WAN/WiFi/Load Balancing/DNS).
Perform deep-dive troubleshooting across routing switching wireless SD-WAN firewall policies and network performance.
Lead Major Incident / Bridge Calls provide technical direction and restore services within SLA.
Create and maintain runbooks/KB articles troubleshooting playbooks and standard operating procedures (SOPs).
Drive RCA and corrective/preventive actions (CAPA) for recurring incidents.
Analyze logs/telemetry from monitoring tools syslogs NetFlow/sFlow packet captures and SIEM inputs.
Identify systemic issues (design gaps capacity bottlenecks misconfigurations) and implement improvements.
Provide architectural input for:
o Campus/Branch LAN DC networking WAN/Internet edge Wireless Segmentation Zero Trust alignment and
oHA design (HSRP/VRRP clustering redundant paths) scalability resiliency and performance best practices.
Review and validate HLD/LLD ensure standards compliance and support implementation planning.
Participate in technology refresh migrations and onboarding of new sites/applications.
Plan and execute/guide complex changes with low risk:
oFirmware upgrades routing changes VRF/segmentation changes QoS SD-WAN policies firewall rule changes.
Prepare MOP (Method of Procedure) backout plans risk assessments and post-change validation reports.
Ensure change documentation and CMDB updates are accurate.
Work closely with Network Security team on:
oFirewall/IPS policies VPNs (site-to-site/remote access) NAC segmentation secure routing.
Support vulnerability remediation secure configuration baselines and audits.
Enhance observability: alert tuning dashboards proactive health checks capacity planning.
Develop/assist in scripting/automation (Python/Ansible/PowerShell) for config validation backups compliance checks.
Recommend standardization and improvements to reduce MTTR and improve service reliability.
Mentor L1/L2 engineers review tickets coach troubleshooting approach conduct KT sessions.
Lead technical discussions with vendors and service providers; manage TAC cases and follow-ups.

Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors degree in Computer Science Information Technology Electrical Engineering or a related field. Advanced degrees or relevant professional training are a plus.
Good experience in System administration and good experience in Cloud operations and leadership/senior technical role.
Proficiency in cloud platforms such as AWS Azure or Google Cloud.
Strong understanding of cloud architecture services and best practices.
Experience with cloud management and monitoring tools.
Proficiency in scripting and automation (e.g. PowerShell Python Terraform).
Strong knowledge of cloud security principles and practices.
Effective communication and interpersonal skills with the ability to interact with stakeholders at all levels.
Experience in vendor management and contract negotiations.
A proactive approach to continuous improvement and innovation in data center operations.

Preferred Qualifications/ Skills

Cloud certifications such as AWS Certified DevOps Engineer Microsoft Certified: Azure DevOps Engineer Expert or Google Professional Cloud DevOps Engineer.
Experience with DevOps practices and tools (CI/CD Jenkins Git).
Familiarity with ITIL or other IT service management frameworks.
Excellent communication and collaboration skills with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
Strong analytical and problem-solving skills with the ability to identify root causes of issues and implement effective solutions in a timely manner.
Proven ability to work independently as well as part of a team with a proactive and self-motivated attitude towards achieving project goals.
Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.