Warranty Administrator
Share
Job Location:
Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
New Country Motor Car Groupislooking for a skilled Automotive Warranty Administrator. Our Warranty department assists with all aspects of dealership warranty responsibilities. The Warranty Administrator will assist the dealerships toimprove performance and service quality. The Warranty Administratorassists in warranty submission provides dealerships with warranty best practicesto expand their knowledge of servicesand focuseson improving performance and processes in an effort to better support dealership operations.
Warranty Administrator Responsibilities:
- Process warranty claims for payment in accordance with all manufacturer policies and procedures. The administrator will review all repair orders for manufacturer compliance and correct any issues with dealership before submitting to manufacturer.
- Ensure all returned claims are addressed proactively with dealership and corrected with manufacturer as quickly as possible.
- Review open warranty Repair Orders as requested. Provide the appropriate labor operations and compliance guidance to dealership and ensure guidelines are being followed at all times. Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders.
- Warranty Administrator is responsive to reconcile the Warranty Receivables schedule for all outstanding amounts. Warranty Administrator is responsible to identify issues correct issues with appropriate dealership parties and submit correct documentation to the manufacturer. This is an on-going expectation and to be maintained weekly.
Warranty AdministratorRequirements:
- High School Diploma or equivalent.
- Exceptional interpersonal customer service problem-solving verbal and written communication and conflict resolution skills.
- Previous automotive warranty experience a plus
- Decisiveness and attention to detail.
- Proficiency with necessary technology including computers Microsoft Office etc.
- Polite professional and strong attention to detail
- Ability to work well with others and maintain appropriate communications with multiple dealerships
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Ou...
