Sr. Manager, Account & Transfers Operations
Share
Job Location:
New York City, NY - USA
Monthly Salary:
$ 120000 - 145000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Betterment
Betterment is a leading technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission to empower people to build wealth with confidence and ease. Were headquartered in NYC and offer hybrid NY-based positions (Four days/ week in-office).
About the role
The Sr. Manager Account & Transfers Operations leads the team responsible for getting money onto and off the Betterment platform quickly accurately and with minimal friction. Youll own day-to-day execution and long-term scalability of core transfer flows - ACATS non-ACATS DTC trusts IRAs mutual funds and more. Were looking for a senior operator with deep transfers expertise who can bring best practices from other institutions design smoother journeys for customers and advisors and reduce cases where we have to say no because processes or tooling arent yet built.
This role is based out of our NYC office. Below weve reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location experience and performance. The range listed is just one component of Betterments total compensation package for employees.
- New York City: $120000 - $145000
We offer a competitive equity package health dental and vision benefits and a 401(k) offering with employer match as well as flexible PTO policy. This job is eligible for variable compensation in the form of a discretionary company incentive bonus.
What youll do
Lead and develop the Account & Transfers Operations team (internal associates and BPO agents) across all transfer-related workflows.
Own SLAs quality and risk controls for transfers ensuring accurate timely and consistent experiences for customers and advisors.
Use your expert transfer knowledge to diagnose gaps design better end-to-end processes and increase completion rates while reducing manual workarounds.
Partner with Product Engineering Custody Risk/Fraud Compliance and CX/B2B to prioritize tooling automation and policy changes that make transfers faster and more self-serve.
Use data (volumes SLAs errors rework escalations CSAT/DSAT drivers) to identify bottlenecks and build business cases for improvements.
Serve as the escalation point for complex transfer and account servicing issues; work with internal and external partners to resolve and prevent recurrences.
Contribute to broader Operations strategy and planning including roadmap input for best-in-class transfers.
What were looking for
Core skills & competencies
Deep account and transfers operations expertise Hands-on experience with ACATS non-ACATS DTC trusts IRAs mutual funds and related servicing including common failure modes and counterparty dynamics.
Strong people leadership Proven track record leading high-performing operations teams (internal and BPO) with clear expectations coaching and performance management.
Operational excellence mindset Rigor around SLAs controls and quality; constant focus on reducing manual work errors and turnaround times while maintaining regulatory standards.
Cross-functional collaboration Comfortable partnering with Product Engineering Custody Risk/Fraud Compliance and CX/B2B to solve problems end-to-end and influence roadmaps.
Analytical and outcomes-focused Use data to prioritize make trade-offs and communicate clear narratives and recommendations to senior stakeholders.
Experience that helps
Prior experience in brokerage or wealth management operations owning transfers and complex asset movements.
Proven ability to improve transfer workflows (better turnaround times completion rates or new asset types/channels).
Experience managing BPO/vendor teams and the systems that support these flows (custody/ledger systems transfer tooling ticketing/workflow tools like Zendesk/Jira reconciliation tools).
What being at Betterment means for you
We change lives
Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact always laddering up to our mission: making peoples lives better.
We set audacious goals
We set them for the company our customers and ourselvesand we wont stop until we reach them. We dont just show up; we give our all then celebrate our wins.
We value all perspectives
When we collaborate were at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.
We invest in you with:
- A competitive suite of benefits including: medical dental and vision insurance; life and AD&D insurance; STD and LTD benefits including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
- Flexible paid time off (and encouragement to use it!)
- Meaningful opportunity for community building through our 7 Employee Resource Groups
- Empowerment to own and lead change and affect the business
- Dedicated professional development opportunities
- Lunch from our in-house chef at our NYC headquarters
What happens next
Well take a few weeks to review all applications. If wed like to spend more time with you well reach out to arrange next steps which will include 3-4 sets of meetings with your future colleagues.
In the interview process well look to learn more about your skills experiences capabilities and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role we may ask you to complete a case study exercise or technical assessments as we want to collect a robust set of data points to better inform our decisions.
On average it takes us around 3-5 weeks to make a hiring decision depending on your availability and sense of urgency. As a best practice we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that as we usually receive an overwhelming number of applications for open positions were unable to offer individual feedback during the interview process.
We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career and our Recruiting Team is here to support and advocate for you through the interview process!
Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process please reach out to your recruiter.
Please note that in any materials you submit you mayredactor remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized forredactingor removing this information.
Come join us!
Were an equal opportunity employer and comply with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color religion creed national origin or ancestry ethnicity sex gender (including gender nonconformity and status as a transgender or transsexual individual) sexual orientation marital status age physical or mental disability citizenship past current or prospective service in the uniformed services predisposing genetic characteristic domestic violence victim status arrest records or any other characteristic protected under applicable federal state or local law.
E-Verify Statement
Betterment participates in E-Verify. We will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
CPRA Language - CA Applicants ONLY
We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected request deletion or to make updates to your candidate profile please email .
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
About Company
Betterment can help grow your money by making saving and investing easy.Invest in a tailored portfolio, set buckets for your goals, and earnrewards.
