Contract Manager Technical Bias

On-site Up to 65000 per annum
Hard FM TFM Environment Leadership Role

Were looking for a technically strong peoplefocused Contract Manager to lead our Hard FM delivery and wider site-based team on a highprofile singlecustomer contract in Oxford. Youll ensure full compliance exceptional service standards and a firstclass customer experience across a multiservice TFM environment (including cleaning and security).

Acting as Deputy to the Contract Director youll manage onsite engineers and subcontractors drive operational excellence and maintain a fully compliant safe and operational estate.

What Youll Be Doing

Customer & Contract Management

• Own the delivery of Hard FM services ensuring all PPM reactive remedial and small works meet SLA/KPI expectations.
• Build strong relationships with the customer through clear communication regular site walkarounds and a proactive customerfocused approach.
• Support long and shortterm service strategies identifying opportunities for improvement and innovation.

Workplace & Technical Leadership

• Provide robust technical guidance; source specialist support where required.
• Work with engineers to diagnose issues and implement strategic action plans.
• Champion ways of working that enhance the customer experience and create a highquality operational environment.

Customer Experience

• Foster a culture of service excellence and continuous improvement.
• Capture feedback to improve service delivery and ensure expectations are consistently met.
• Identify and secure opportunities for contract growth in partnership with Commercial teams.

People Management

• Lead motivate and develop a multidiscipline team embedding Atlas values and high performance.
• Manage recruitment competencies appraisals performance management and training to support an increased selfdelivery model.

Resource & Operational Management

• Optimise productivity ensuring SFG20 standards and exploring alternative maintenance strategies where beneficial.
• Drive value for money and environmental improvements aligned with Atlas sustainability commitments.

H&S & Compliance

• Embed Atlas Health & Safety policy across day-to-day operations.
• Ensure statutory compliance accurate PPM records and robust safe systems of work.
• Escalate risks appropriately investigate incidents and uphold corporate governance requirements.

Supplier & Financial Management

• Lead performance management of Hard FM suppliers ensuring safety reliability and value.
• Full P&L ownershipmanage budgets financial risks forecasting and monthly applications for payment.
• Provide clear reporting (monthly/quarterly/annual) to both the client and internal stakeholders.

Business Support

• Support bidding activity site visits and collaboration with internal teams including Service Desk Compliance HR and H&S.
• Carry out reasonable additional duties aligned with role expectations.

Qualifications Certifications & Training

• Demonstrable trade qualifications and experience in an M&E discipline.
• Accredited Health & Safety qualification (e.g. NEBOSH General Certificate or IOSH Managing Safely).

Knowledge Skills & Experience

• 3 years leadership experience in a similar multi-discipline service delivery environment.
• Proven track record of managing and reviewing company policies/procedures and implementing effective operational change.
• Strong financial control skills including P&L ownership and achieving financial targets.
• Experience producing internal reports performance data and delivering presentations.
• 3 years experience managing corporate customer relationships including report production and leading performance review meetings.
• Ability to use management information to support operational decision-making.
• Experience managing large teams (20) with strong people management and development capability.
• Proven background in auditing service delivery.
• 3 years management of Hard FM or multi-service operations.
• Experience using CAFM systems (e.g. Planon or similar).
• Strong knowledge of statutory regulations across building services and Permits to Work in highly regulated environments.
• Knowledge and experience of SFG20 standards for planned preventative maintenance.
• Proficient in MS Office with strong presentation skills.