Customer Service Analyst
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Job Location:
Minneapolis, MN - USA
Yearly Salary:
$ 97582 - 150852
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
This position is located in the Minneapolis Passport Agencywhere the incumbent serves as a Customer Service Manager (CSM) responsible for planning and implementing a comprehensive customer service program for the assigned agency/center and in conjunction with the other regional CSMs and the Customer Service National Program Manager develops customer service programs directorate.
TO LEARN MORE ABOUT CONSULAR AFFAIRS VISIT: and implements comprehensive region-wide customer service programs and operating methodologies for customer service activities designed to ensure that services provided to passport applicants and their representatives meet expectations.
Conditions of employment
- U.S. Citizenship is required.
- Incumbent will be subject to random drug testing.
- Must be able to obtain and maintain a Secret security clearance.
Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions per 5CFR 300 Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:
- Experience participating in public outreach and public relations initiatives;
- Experience drafting correspondences on behalf of an office;
- Experience explaining U.S. citizenship laws and regulations U.S. passport procedures and/or services for U.S. citizens.
There is no substitute of education for specialized experience for the GS-12 position.
Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:
- Experience organizing leading and managing a team to achieve organizational goals and objectives;
- Experience designing and directing public outreach and public relations initiatives;
- Experience corresponding with senior officials congressional offices government agencies and/or the media;
- Experience explaining U.S. citizenship laws and regulations U.S. passport procedures and/or consular services for U.S. citizens.
There is no substitute of education for specialized experience for the GS-13 position.
Education
Education requirements do not apply to this vacancy announcement.
Additional information
- For reasonable accommodation at the U.S. Department of State please contact the Office of Accessibility and Accommodations at or
- If eligible situational telework agreements may be permitted with supervisory approval.
- Multiple positions may be filled from this announcement. If eligible applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
