Lead Dispatcher (Public Safety)

As Lead Dispatcher (Public Safety) GS-2151 your typical work assignments may include but not limited to:

• Operates a multi-frequency multi-agency radio console with several paging systems cross-frequency patching and phone patching. Operates within a number of public safety computer networks and NCIC/NLETS.
• Coordinates monitors and assists with operations via telephone and radio between a variety of agencies and personnel.
• Records and maintains all radio transmissions and significant telephone situations.
• Determines priority of response and initiates appropriate response of law enforcement.
• Gather all pertinent information for the call to determine whether it requires dispatching a vehicle vessel or aircraft.
• Performs general communications center duties such as filing typing copying scanning maintaining updated information shredding of designated paper work or providing copies of case incident reports to authorized individual or entities.
• Planning organizing coordinating and facilitating of the technical and program work of the Dispatch Center.
• Provides overview and quality control of the work of the team to ensure that technical requirements and specifications are met.
• As shift lead and senior technical dispatcher coaches and leads the efforts of the team.

Conditions of employment

• U.S. Citizenship Required
• As a condition of employment for accepting this position you will be required to serve a 1-year probationary period OR 2-year trial period during which your fitness and whether your continued employment advances the public interest will be evaluated
• A background security investigation will be required for all new hires. Appointment will be subject to the applicants successful completion of a background security investigation and favorable adjudication.
• If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
• Incumbent is required to operate a government motor vehicle must possess a valid drivers license and have a safe driving record within the 4 year period immediately preceding submittal of GSA Form 3607.
• Drug Testing. This position is subject to both pre-employment and random drug testing as a condition of employment. Applicants will not be appointed to the position if a verified positive drug test is received.

Qualifications

EXPERIENCE AND EDUCATION REQUIREMENTS: (OPM Operating Manual Qualification Standards ).

Minimum Qualification:

To qualify for the GS-07 grade level you must have one-year specialized experience at or equivalent to the GS-06 grade level performing the following: 1) serving as a senior operator to receive and transmit law enforcement communications on a multi-frequency radio network; 2) navigating the National Crime Information Center (NCIC) database; and 3) maintaining records of radio transactions law enforcement actions and reports.

PHYSICAL REQUIREMENTS:
Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an essential employee meaning he/she is required to work most holidays report for duty during adverse weather conditions and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work rotating shift work and uncommon tours of duty.

Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear audible and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds i.e. boxes that contain 10 reams of typing paper (5000 sheets of paper).

WORK ENVIRONMENT:
The work is normally performed in a well-lighted and temperature-controlled room. Noise levels cire routinely high due to electronic equipment telephones radios and other discussions ongoing in the performance of duties. The setting is typically confined and secure and entrance and egress is controlled.

The incumbent may be assigned to accompany field law enforcement personnel in patrol vehicles or aircraft to assist in and maintain proficiency during agency field operating procedures and jurisdictional boundaries.


All qualification requirements must be met by the closing date of this announcement.

Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date.

Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date.