Supervisory Medical Administration Specialist

Duties include but may not be limited to the following:

• Incumbent assists in formulation and development of major administrative policies for the Ambulatory Care program.
• Evaluates areas where policies and operations procedures are needed or revisions are indicated.
• Applies effective management techniques designed to ensure maximum and efficient utilization of personnel reductions in cost elimination of waste and overlapping of services planning for adequate clinical space improvement of operation and development of proposed policies in terms of a positive long-range impact of the program.
• Develops written operating procedures and schedules to guide employees in their work provides training assigns and coordinates the work.
• Defines standards for the work and reviews revises or rejects work submitted.
• Establishes priorities schedules and deadlines for routine and special work assignments and monitors the quality and quantity of work performed.
• The incumbent conducts independent studies to determine workload production quality control requirements and training needs.
• Analyzes results and on own initiative implements necessary changes in organization and assignment of work based on
  requirements and resources available to efficiently and economically accomplish the work to meet program goals and established objectives.
• Reviews work produced and analyzes weekly production reports to evaluate production and takes appropriate action to resolve backlogs.
• Makes recommendations to Chief arid Assistant Chief Business Office concerning changes in staffing levels or major changes in operations.
• The incumbent is responsible for interpreting complex regulations an laws relating to eligibility for medical benefits and communicates these to subordinates as well as to members of the clinical staff Veterans and family members.
• Incumbent is a key player in the monitoring the Access Electronic Wait List and Consults performance threshold for both primary and specialty the role incumbent develops strategies and works with clinical services to improve access to care at the medical center and nine (9) CBOCs.
• Performs other duties as assigned.

Note: Selected candidate may be required to serve 2-year Supervisory Probation Period.

Work Schedule: Monday- Friday 7:30am-4:00pm
Remote: Ad-hoc Authorized
Position Description/PD#: Supervisory Medical Administration Specialist/PD50356-0
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 for the GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:

• Incumbent assists in formulation and development and implementation of major administrative policies for the Patient Access & Enrollment Program. Evaluates areas where policies and operations procedures are needed or revisions are indicated. This is achieved through a continuous study of operations with a view toward providing the best possible health care services to eligible services.
• Incumbent possesses authority to make changes in the organization of work for better utilization of space fiscal resources and personnel with the primary goal of attaining efficiency of patient processing and delivery of timely compassionate and competent ambulatory care.
• Applies effective management techniques designed to ensure maximum and efficient utilization of personnel reductions in cost elimination of waste and overlapping of services planning for adequate clinical space improvement of operation and development of proposed policies in terms of a positive long-range impact of the program. Reviews work of employees for quality and quantity.
• Directs and performs program cost analysis projects or performance of cost benefit or
  economic evaluations of programs. Independently and collaboratively conducts cost effectiveness studies for operating administrative programs with a regional or equivalent impact. He/she considers all aspects of new or established programs including statutes policies objectives workload models resource estimates and utilization issues constraints impacts and concerns related to other organizational components.
• Advises operating officials in the development of programs and recommends corrective actions when deficiencies arise.
• Develops implements monitors and reports on program goals established for purchased care section. He/she develops section level long and short-range goals in conjunction with the short and long-range goals of the organization. He/she is responsible for preparation of statistical data in an accurate and clearly organized manner for the purpose of reporting to the Director Associate Director and Chief Business Office.

OR

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 3 years of progressively higher-level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree.
OR
LL.M. IF Related
OR
Combination: Applicants may also combine education and experience to qualify at this level. You must have Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable. (Transcripts Are Required)

• Analytical Thinking
• Financial Management
• Oral Communication
• Planning and Evaluating
• Reading Comprehension

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The regular and recurring work of the position involves prolonged standing extensive walking bending lifting patient transfers carrying items such as walkers and equipment pushing wheelchairs and gurneys and driving people mover shuttle cart. Occasional working parties involving loading and unloading of donations supplies & equipment for on-site and community events. Occasional use of motor vehicles may be required.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at