JIRA Engineer (Workflow Design & Lifecycle Management)

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: JIRA Tool Expert Workflow Design & Lifecycle Management for Telecom Managed Services

Location: Chennai

Employment Type: Contract
Experience Required: 4 to 5 years in Atlassian tool suite with proven expertise in JIRA administration

Job Summary:

We are seeking a highly skilled JIRA Tool Expert to lead the design configuration and optimization of end-to-end workflow and lifecycle management solutions within the Atlassian ecosystem specifically for Telecommunications Service Providers. The ideal candidate will have a deep understanding of JIRA Software JIRA Service Management and Confluence with the ability to translate building and managing JIRA-based solutions that support Managed Services Operations including incident management service request lifecycle SLA tracking change/release workflows and vendor/customer escalations into efficient and scalable JIRA workflows issue types schemes and automations.

Key Responsibilities:

Design implement and maintain custom JIRA workflows issue types screens fields and permissions based on project and business requirements.
Lead the design and implementation of custom JIRA workflows tailored for telecom managed service operations including:
Develop and manage full project lifecycle workflows across various teams (IT DevOps SRE Product etc.).
Incident Problem & Change Management
Service Request Fulfillment
Planned Maintenance Activities
SLA-driven Escalations
Translate business processes and operational runbooks into scalable maintainable JIRA workflow designs with end-to-end traceability.
Enable telecom lifecycle management by building integration-ready workflows with tools such as NMS/EMS systems ServiceNow OSS/BSS platforms etc.
Configure and administer JIRA projects dashboards filters and reporting tools to optimize team visibility and productivity.
Set up and manage custom lifecycle processes such as release management change management incident/request workflows and SLA tracking.
Implement automation rules using JIRA Automation Script Runner or similar tools to enhance workflow efficiency.
Integrate JIRA with other tools (e.g. Confluence Bitbucket Git Jenkins ServiceNow Slack) for seamless development and operational workflows.
Conduct requirement analysis sessions with stakeholders to understand pain points and customize JIRA configurations accordingly.
Maintain governance around project templates user roles and permission schemes to ensure compliance and best practices.
Deliver training and documentation to end-users project managers and administrators.

Required Skills & Qualifications:

Proven experience in JIRA administration with hands-on expertise in complex workflow designs.
Strong knowledge of JIRA lifecycle processes including Agile/Scrum/Kanban ITSM DevOps and SDLC management.
Experience with ScriptRunner JIRA Automation or other advanced JIRA plugins.
Experience in Atlassian Cloud and/or JIRA Data Center environments.
Ability to write JQL queries configure dashboards and generate actionable reports.
Familiarity with Confluence for documentation and collaboration.
Excellent analytical troubleshooting and communication skills.
Atlassian Certifications (ACP-100 ACP-120) are a strong plus.

Preferred Qualifications:

Minimum 5 years of hands-on experience in JIRA administration and workflow design ideally within a telecom operations or managed services context.
Experience integrating JIRA with CI/CD tools like Jenkins Bitbucket GitLab.
Exposure to ITIL practices and tools like ServiceNow.
Understanding of REST APIs for automation and integrations.
Experience in large-scale enterprise JIRA implementations.
Atlassian Certification (ACP-100/ACP-120) preferred.
Background in Telecom Operations NOC/SOC workflows or service assurance.

Job Title: JIRA Tool Expert Workflow Design & Lifecycle Management for Telecom Managed Services Location: Chennai Employment Type: Contract Experience Required: 4 to 5 years in Atlassian tool suite with proven expertise in JIRA administration Job Summary: We are seeking a highly skilled JIRA ...