CCaaS Architect

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

CCaaS Architect

CCaaS (Contact Center as a Service) Architect designs implements and optimizes cloud-based contact center solutions acting as a technical leader to align platforms (like Genesys Cloud Amazon Connect Twilio Flex) with business goals integrating with systems like CRM and managing teams for scalable omnichannel experiences focusing on AI analytics and customer/agent experience.

Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms

Preference is Google Cloud Platform (Google CCAI). If not any CCaaS migration (like Amazon Connect or Five9s) etc would help

Experience in dealing with Large BFSI customers Volume of migration is huge (Data Call flows) who can bring in best practices from other migrations

Salary Range- $110000-$130000 a year

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CCaaS Architect CCaaS (Contact Center as a Service) Architect designs implements and optimizes cloud-based contact center solutions acting as a technical leader to align platforms (like Genesys Cloud Amazon Connect Twilio Flex) with business goals integrating with systems like CRM and managing te...