LMS Application Support Analyst (Canvas)
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Job Location:
Hoboken, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: LMS Application Support Analyst (Canvas)
Location: Hoboken NJ Hybrid - Onsite 1x/week preferred Open to Remote but not preferance
Type: 6-8 Contract (with potential to expand to full-time)
Key Responsibilities
Provide Tier 2/3 application support for Canvas LMS
Troubleshoot LMS issues related to users courses enrollments permissions and access
Support students and faculty with LMS-related issues and questions
Manage and resolve tickets using Freshservice
Support and monitor LTI integrations and third-party tools connected to Canvas
Assist with LMS administration tasks (day-to-day management vs. heavy configuration)
Collaborate with internal teams on LMS-related initiatives and enhancements
Document issues resolutions and processes as needed
Take on new initiatives as the LMS environment evolves
Required Skills & Experience
Hands-on experience supporting Canvas LMS
Experience providing Tier 2/3 application support
Working knowledge of Freshservice or similar ITSM/ticketing tools
Familiarity with Workday (user provisioning integrations or downstream impacts)
Experience supporting LTI integrations
Strong troubleshooting and problem-solving skills
Excellent communication skills with both technical and non-technical users
Nice-to-Have / Bonus Skills
Experience with Canvas Catalog
Prior experience in a higher education environment
Exposure to LMS enhancement or optimization initiatives
Work Environment
Hybrid role: Onsite once per week preferred
Open to remote candidates
Primarily reactive support with opportunities to grow into project/enhancement work
Location: Hoboken NJ Hybrid - Onsite 1x/week preferred Open to Remote but not preferance
Type: 6-8 Contract (with potential to expand to full-time)
Key Responsibilities
Provide Tier 2/3 application support for Canvas LMS
Troubleshoot LMS issues related to users courses enrollments permissions and access
Support students and faculty with LMS-related issues and questions
Manage and resolve tickets using Freshservice
Support and monitor LTI integrations and third-party tools connected to Canvas
Assist with LMS administration tasks (day-to-day management vs. heavy configuration)
Collaborate with internal teams on LMS-related initiatives and enhancements
Document issues resolutions and processes as needed
Take on new initiatives as the LMS environment evolves
Required Skills & Experience
Hands-on experience supporting Canvas LMS
Experience providing Tier 2/3 application support
Working knowledge of Freshservice or similar ITSM/ticketing tools
Familiarity with Workday (user provisioning integrations or downstream impacts)
Experience supporting LTI integrations
Strong troubleshooting and problem-solving skills
Excellent communication skills with both technical and non-technical users
Nice-to-Have / Bonus Skills
Experience with Canvas Catalog
Prior experience in a higher education environment
Exposure to LMS enhancement or optimization initiatives
Work Environment
Hybrid role: Onsite once per week preferred
Open to remote candidates
Primarily reactive support with opportunities to grow into project/enhancement work
Key Skills
- Administration And Accounting
- Hardware & Networking
- Assessment
- Cost Estimation
- ABAP
- Loans
