Technology Service Desk Analyst (Melbourne) 12mth Parental Leave Contract

• Continue your service desk career in this varied role working with cutting edge technology and with access to high quality equipment plus an opportunity to stay up to date with AI.
• Top tier law firm based in state-of-the-art office in Melbourne CBD
• This is an exciting new era for Mallesons - King & Wood Mallesons Australian and Chinese partnerships have agreed to formally separate. From 31 March 2026 we will be known as Mallesons in Australia the go-to independent top tier firm in this market.
• This 12mth parental leave contract presents a rare opportunity to be part of this exciting period

Who are we

We have deep roots in Australia spanning almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.

We help our clients manage their risk and enable their growth. Our full-service offering combines un-matched top tier local capability complemented with an international platform.

Role Detail

Joining the Melbourne Service & Support team and part of the wider Technology Division (approx 100 nationally) your role is to provide high quality technical support to all King & Wood Mallesons Partners and staff.

Based in the Melbourne CBD office reporting to the Technology Service Desk Manager you will be the first port of call for any employee enquiries and problems relating to Technology. Support is given over the phone via email and in person. This is a highly customer service focused environment that requires exceptional communication skills and ability to stay calm under pressure.

About You

Working at a top tier law firm demands the professionalism and expertise to support our top tier team It comes with an excellence without arrogance expectation and offers a collaborative team environment that will invest in building your career.

You will need:

• Proven ability to clarify priorities and resolve technical issues in a Windows 11 and Microsoft 365 environment
• Troubleshooting skills for supporting remote staff (VPN & Citrix Remote Desktop etc.)
• Experience with managing Mobile devices via an MDM solution. (iPhones etc.)
• Active directory skills - ability to maintain create and delete user accounts Understanding of network topology
• Experience in an audio-visual environment
• Flexibility needed to work rotating roster for national coverage between the hours of 7am 6.00pm

Next Steps

Please click Apply Now to apply online with your cover letter summarising why youre applying and your resume to support your experience.

Applications close 5pm AEDST Sunday 15th February 2026.

If you have any questions or need any further information please dont hesitate to reach out to Bridget on 02).

Why work with us

We promote a collaborative culture where people feel respected valued and supported both personally and professionally and where diversity and inclusion also play an important role in enhancing our knowledge driving innovative solutions for our clients and creating positive social impact.

We live by our Principles and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields means the ability to explore new paths to progress with continual learning and development career and leadership opportunities.

As part of the KWM community youll have access to a suite of wellbeing initiatives benefits policies and processes to enable you to achieve your career goals.

At KWM well provide you with the platform to Learn Master Lead.