Program Support Assistant

Duties include but are not limited to:

• Organizes work by reading and routing incoming correspondence collecting information and distributing and organizing supplies and program material for meetings and events.
• Maintains time and attendance records by accurately recording tour of duty information from bi-weekly timesheets into employee timecards and producing reports related to hours worked leave utilization overtime and daily staffing.
• Maintains employee registry and contract personnel folders and prepares Requests for Personnel Actions.
• Interacts with staff vendors and other health care groups to exchange information clarify terminology determine priorities of projects and resolve routine issues.
• Provides general non-medical information and responds to inquiries from staff patients and visitors in a courteous tactful and respectful manner.
• Handles conflict and problems constructively when dealing with customers while supporting VA missions and established policies and procedures.
• Prepares documents using Microsoft Word Excel PowerPoint Access electronic mail calendars spreadsheets and databases to support office and program needs.
• Serves as office automation technical support expert (ADPAC) assisting staff with software and automation system issues.
• Requests Personal Identification Verification (PIV) cards room key assignments work orders space requests supply and equipment requests using automated systems.
• Collects organizes and maintains program information reports and correspondence to support managers and administrators within the Medicine and Inpatient Healthcare Group.
• Monitors compliance by producing reports related to hours worked leave utilization overtime and daily staffing and sharing information with leadership as needed.
• Tracks and maintains records related to PIV cards room key assignments and access for staff ensuring accurate and up-to-date information.

Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume Transcripts etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/16/2026.

GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular abilities and other characteristics to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled in the normal line of progression for the occupation in the organization. Specialized experience includes: experience where you were responsible for providing administrative support; collecting compiling and tracking data and information; processing documents and reports; establishing updating and maintaining office files and records; performing automation duties using such software applications such as word processing spreadsheet electronic mail desktop publishing calendar database and/or graphics; answering telephones referring visitors and providing information.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
OR
Applicants may substitute education (4 yrs above high school) for the experience required for the GS-05 level.
OR
Applicants may also combine education (4 yrs above high school) and experience to qualify at the GS-05 level.

To calculate first identify the percentage of required education you have earned (when substituting you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.