Service BDC Representative
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Job Location:
San Marcos, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
Are you a master of the phone-side manner Do you enjoy turning a complex schedule into a well-oiled machine At Griffith Ford San Marcos our Business Development Center (BDC) is the heartbeat of our Service Department.
We arent looking for order takers. Were looking for proactive communicators who can guide our Ford owners through their vehicle maintenance journey ensuring they get back on the road safely and with a smile.
What Youll Do
Be the First Impression: Handle high-volume inbound calls and internet inquiries with professionalism and a can-do attitude.
Master the Calendar: Schedule service appointments using our dealership management system balancing shop capacity with customer needs.
Outbound Outreach: Follow up with no-shows remind customers of upcoming maintenance and reach out regarding safety recalls.
Coordinate: Work closely with Service Advisors and Parts Consultants to ensure we have the right info (and parts) before the customer arrives.
Stay Informed: Keep up-to-date on Fords latest vehicle tech and maintenance intervals (dont worry well train you).
What You Bring to the Table
The Voice: A clear friendly and persuasive phone presence.
Tech Savvy: Comfortable navigating CRM software and multi-line phone systems.
Resilience: The ability to stay calm and helpful even when the morning rush gets a little hectic.
Detail Oriented: You double-check VINs and contact info because you know the little things matter.
Experience: Previous BDC call center or hospitality experience is a major plus but a great attitude wins every time.
Why Join the Griffith Ford Team
Competitive Pay: Hourly base performance-based bonuses/commissions.
Growth Path: We love promoting from withinthis is a great gateway into Service Advising or Sales.
Benefits: Health/Dental/Vision insurance 401(k) matching and paid time off.
Ford Perks: Employee discounts on vehicle purchases parts and service.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
Griffith Ford Jobs: Certified Service Tech We are currently seeking dedicated and qualified Certified/Experienced Technicians to join our team! Our Automotive ...
