Casualty Assistance Representative- Direct Hire Authority

DUTY 1: Program Specialist for an installations Casualty Services. Analyzes implement and administers total advisory services and comprehensive programs related to casualty services.

DUTY 2: Serves as a subject matter expert for the installations Casualty Policy and Casualty Program Educator programs. Develops and implements publicity and information programs as they relate to Casualty Services Survivors benefits Record of Emergency Data and the various government life insurance programs.

DUTY 3: Provides advisory services and administers comprehensive programs related to Casualty services. Provides guidance on casualty reporting notification and assistance programs.

DUTY 4: Program Specialist for an installations Survivor Benefit Program (SBP). Provides counseling guidance and interpretations concerning the broad range of rights and benefits explaining both short- and long-term impact of the SBP on AF personnel.

Conditions of employment

• U.S. Citizenship is required
• Males must be registered for Selective Service see Legal and Regulatory Guidance
• If authorized PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS you may be subject to completing/signing a CONUS agreement. More information on PCS requirements may be found at: posn is subject to provisions of the DoD Priority Placement Program
• For more information on Acq Demo please go to DoD AcqDemo Homepage and Fact Sheet must be able to obtain and maintain the appropriate security clearance commensurate with the sensitivity of position requirements.
• Disclosure of Political Appointments
• This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing.
• Recruitment/Relocation Incentive may be authorized for this position
• This is a Mission-Essential position performing a Mission-Critical-Function which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.
• Work may require travel away from the normal duty station on military and commercial aircraft in support of official business.
• All federal employees are required to have direct deposit
• This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
• Depending on the type of position (competitive/excepted) you are selected for you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
• The employee is required to work other than normal duty hours which may include evenings and/or weekends and may be required to work alternate shifts from normal duty hours requiring overtime or comp time.
• The work requires the employee to drive a motor vehicle in an official capacity. An appropriate valid drivers license is required for the position.
• The duties of the position meets all requirements as a category 4 designation and shall not be vacated during a national emergency or mobilization without seriously impairing the capability of the parent Federal Agency.
• This position is the event of a crisis situation the incumbent must continue to perform the Emergency-Essential duties until relieved by proper authority.
• This position meets the criteria of an Emergency-Essential position and requires that the incumbent or the designated alternate be removed from any military recall status. Employee must sign DD Form 2365 as a condition of employment

Qualifications

In order to qualify you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions Administrative and Management Positions.

GENERAL EXPERIENCE: Applicants must have at least three (3) years of general experience 1 year of which was at the next lower broadband NH-1 equivalent to the next to lower grade GS-04 or equivalent in the Federal Service. General experience must include your ability to apply a body of rules regulations or procedures to complete your work provide explanations of processes or requirements to others independently manage a sequence of tasks and resolve common problems and gather and review information from different sources to complete assignments.

OR
EDUCATION: 4-year course of study leading to a bachelors degree

OR
COMBINATION OF EXPERIENCE AND EDUCATION: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table and may be computed by first determining the applicants total qualifying experience as a percentage of the experience required for the grade level; then determining the applicants education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level.
NOTE: You must submit a copy of your transcripts.

KNOWLEDGE SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge skills abilities and/or competencies in the following areas:

1. Knowledge of comprehensive programs of federal entitlements administered by DOD VA and the SSA as they pertain to the Survivor Benefits/Survivor Rights Programs Casualty Services and military life insurance programs (including the impact other survivor benefits will have on SBP Civil Service retiree pensions and effect on military retired pay and survivor annuities) and the inter-relationship of these benefits and how it compares with commercial alternatives.

2. Knowledge of and familiarity with the responsibilities of the DFAS Centers the VA and the SSA. Ability to resolve problems related to casualty operations and the SBP with these agencies.

3. Knowledge of military rank and precedents and chain of command and the processes for verifying deaths and the processes required by the Casualty Services Program.

4. Knowledge of interment rights and benefits provided by the VA including travel for family members transportation of household goods/extension requests and claims for destruction of personal property.

5. Ability to resolve problems related to casualty operations and the SBP with these DFAS Centers the VA and the SSA.

6. Ability to develop and apply knowledge of federal state and local social services available in the community as they relate to SBP Casualty Services and military life insurance programs (SGLI VGLI and NSLI).

7. Ability to compile and report data analyze statistical data for trends and to make adjustments to the programs.

8. Ability to communicate effectively with a diverse group of individuals both orally and in writing and with a high degree of empathy tact and diplomacy in dealing with next of kin of deceased persons.

9. Ability to perform in-depth research gather facts and use extensive and effective analytical and evaluative methods to accurately express oneself orally and in writing in a highly effective and professional manner to interact with diversified groups individuals and organizations. Public speaking and active training of large groups is an integral part of this position.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience including volunteer work done through National Service Programs (i.e. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies knowledge and skills that can provide valuable training and experience that translates directly to paid will receive credit for all qualifying experience including volunteer experience.