#00274 & 00898- DMV Customer Service Generalist (Multi Hire) Culpeper CSC

Title: #00274 & 00898- DMV Customer Service Generalist (Multi Hire) Culpeper CSC

State Role Title:Admin and Office Spec III

Hiring Range: Starting at $41000 Commensurate with DMV Experience

Pay Band: 3

Agency: Department of Motor Vehicles

Location:CULPEPER CSC

Agency Website:

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team as a Customer Service Generalist Culpeper Customer Service Centers

Are you a service-driven professional looking to grow your career with an organization that values trust respect and teamwork The Virginia Department of Motor Vehicles (DMV) seeks aCustomer Service Generalistfor our Chester and Chesterfield Customer Service Center. This is your opportunity to make a meaningful impact by helping Virginians access essential services daily.

What Youll Do:

As a Customer Service Generalist youll serve as the face of the DMV delivering top-notch service to a diverse customer base. Your daily responsibilities will include:

Communicating DMV policies procedures and regulations effectively

Issuing identification cards and processing customer applications

Administering vision screenings knowledge exams and in-car road tests

Handling a variety of vehicle registration titling and tax/fee collection services

Managing cash and credit card transactions with accuracy and professionalism

Why Join Us

We provide a supportive training-focused environment to help you addition to professional development and career growth opportunities we offer:

Competitive salary

Excellent health and retirement benefits

Twelve paid holidays per year

Paid annual sick and family/personal leave

Deferred compensation plans

About the Virginia DMV:

Headquartered in Richmond the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses local governments and nonprofit organizations to support transportation services across the Commonwealth. Our core valuesTrustworthiness Respect Accountability Integrity and Teamwork (TRAIT)guide everything we do.

Minimum Qualifications

Proven ability to provide face-to-face customer service addressing needs and concerns professionally and courteously.
Proficiency in operating computer systems databases and other equipment necessary for DMV operations.
Knowledge of basic accounting principles including transaction reconciliations.
Ability to interpret explain and apply complex statutes such as the Virginia Motor Vehicle Code as well as other laws rules regulations policies and procedures.
Adaptability to frequent changes in statutes policies and procedures.
Strong analytical skills to review records files and documents reaching logical and legal conclusions.
Ability to work effectively under pressure during peak workload periods.
Excellent teamwork and collaboration skills with the ability to communicate effectively with diverse customers and colleagues.
Ability to complete required training and perform work tasks at various workstations within the CSC as assigned.
Operational proficiency to utilize all necessary tools and equipment efficiently.

Additional Considerations

Knowledge of DMV policies and procedures related to licensing registration titling and compliance with the Privacy Protection Act.
Familiarity with public sector operations including state agency procedures and government regulations.
Previous experience mentoring or training staff in a professional environment.
Previous experience with DMV operations or a similar regulatory agency.
Comprehensive experience mentoring or guiding team members in a professional setting.


Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be notified of any moving violation convictions including license suspensions.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.