Customer Success Manager

Banyan Software provides the best permanent home for successful enterprise software companies their employees and customers. We are on a mission to acquire build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical recent years Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Operating Company

Catch-e is a leading SaaS platform serving novated leasing providers salary packaging organisations fleet leasing companies and finance brokers across Australia and New Zealand. Customers rely on Catch-e to manage critical workflows including quoting lease origination payroll file generation FBT processing vehicle lifecycle management and compliance.

Following its acquisition by Banyan Catch-e is entering a period of renewed investment and product modernisation. As part of this next phase were building a dedicated Customer Success function.

The Opportunity

Were looking for a Customer Success Manager to own relationships with a portfolio of Catch-e customers and help them get maximum value from the platform.

Based in Melbourne youll guide customers through onboarding handover adoption training and ongoing optimisation ensuring they are confident users of the system and not relying on manual workarounds or external spreadsheets.

Youll work closely with Support Product Sales and Implementation combining strong relationship management with the ability to understand complex workflows configurations and data flows.

What Youll Do

• Act as the primary point of contact for a portfolio of customers
• Build strong trusted relationships with key stakeholders
• Drive product adoption through training enablement and usage reviews
• Proactively monitor customer health and identify at-risk accounts
• Translate customer feedback into clear insights for Product and Engineering
• Support renewals and retention by demonstrating ongoing value

What Youll Bring

• 3 years experience in Customer Success Account Management or SaaS training
• Experience supporting complex B2B software platforms
• Strong communication problem-solving and relationship-building skills
• Comfort running customer training sessions and workflow walkthroughs
• Ability to manage multiple customers with competing priorities

If you enjoy working closely with customers understanding complex systems and helping organisations get real value from enterprise software this is a great opportunity to help shape Customer Success at Catch-e.

Diversity Equity Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams associates our Operating Companies and the communities we serve. As a collective our goal is to impact lasting change through our actions. Together we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit qualifications experience ability and job performance.

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