Billing Administrator

Westlake, OH - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

This role supports daily billing system operations and provides assistance to the Corporate Call Center for GFL Environmental.

Key Responsibilities

Deliver professional customer service to internal and external customers via phone email web or in person
Produce monthly centralized billing and call center metrics revenue analysis and reports
Generate accurate billing for residential temporary and commercial customers
Identify track prevent and report revenue leakage; implement corrective and preventative actions
Lead the Cycle Level Loading Project to ensure level-loaded billing
Prepare maintain and distribute standard and ad-hoc billing reports
Test and audit acquisition data related to customer information and billing
Analyze billing revenue and customer trends and issues
Process and analyze invoicing files for Corporate Accounts
Coordinate with branches to communicate reroutes price increases and mailers to the Corporate Call Center
Train new staff members
Provide billing support to branches for PC Scales and Tower systems
Serve as escalation support for Corporate Call Center billing and service issues
Ensure PCI compliance for payment processing
Maintain service levels and performance metrics to support total customer satisfaction
Answer incoming calls from multiple branches following branch-specific procedures (payments service routing e-billing enrollment new services cancellations)
Provide backup support to the Contract Data Entry group
Maintain a professional positive attitude and orderly workspace
Ensure compliance with all applicable laws regulations and company policies
Perform additional duties as assigned

Requirements

Minimum 2 years of accounting-related experience (billing collections IT) or equivalent combination of education and experience
Waste industry experience preferred
Proficiency with Tower PC Scale JD Edwards and MS Office (Word Excel Outlook Access Project)
Ability to operate standard office equipment

Knowledge Skills & Abilities

Proactive solution-oriented team contributor
Strong leadership customer service and communication skills (verbal and written)
Excellent attention to detail analytical and reporting skills
Strong organizational and strategic thinking abilities
Ability to work under pressure meet deadlines and perform in a fast-paced environment

Physical & Mental Demands

Ability to sit stand walk reach use hands and communicate effectively
Visual requirements include close vision peripheral vision and focus adjustment
May be required to work more than 40 hours per week based on operational needs

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Required Experience:

Unclear Seniority

This role supports daily billing system operations and provides assistance to the Corporate Call Center for GFL Environmental.Key ResponsibilitiesDeliver professional customer service to internal and external customers via phone email web or in personProduce monthly centralized billing and call cent...