Quality Analyst
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: QA (Quality Analyst) role
Location: Gurugram
Experience: 2-5 years
About Us:
Vertex Group with its 5 business verticals Vertex Global Services ILC Solutions Vertex Tech Vertex Next and Vertex Learning is contributing towards digital transformation in this modern world with a dedicated team of experts from the industry.
With headquarters in Times Square New York USA we have a global presence and connectivity with offices in the USA the UK the Philippines the UAE Nepal India and Africa.
Job Summary:
We are looking for a meticulous and detail-oriented Quality Analyst to ensure the delivery of high-quality services/products. The QA will monitor processes identify gaps and maintain standards to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
Monitor and evaluate agent/customer interactions (calls chats emails) for adherence to defined quality standards
Identify gaps in processes documentation and agent performance and provide actionable feedback
Create and maintain QA scorecards dashboards and reports for leadership
Collaborate with Operations Training and other cross-functional teams to drive process improvements
Conduct root-cause analysis for recurring issues and recommend solutions to prevent recurrence
Assist in designing training modules and refresher programs based on QA findings
Ensure compliance with client and company-defined SLAs and SOPs
Participate in regular review meetings to discuss quality metrics trends and improvement initiatives
Qualifications & Skills:
o 2–4 years of experience in quality assurance customer service or process compliance roles
o Strong analytical skills with attention to detail
o Experience with QA tools Excel and reporting dashboards
o Excellent written and verbal communication skills
o Ability to provide constructive feedback and work collaboratively across teams
o Knowledge of customer service operations processes and SLAs
Desired Attributes:
Proactive process-driven and outcome-oriented
Comfortable working in a fast-paced and evolving environment
Strong problem-solving skills and ability to drive continuous improvement
Compensation:
Competitive salary benefits package and opportunities for professional development.
Why Join Us
Competitive salary and benefits.
Opportunity to work closely with top leadership.
Dynamic and collaborative work environment.
Room for professional growth and development.
Work Hours & Shifts:
Total working hours in a day 9 including 1-hour break
6-day workweek
Work from Office (WFO)
Required Skills:
Customer Satisfaction Proactive Analytical Skill Clo Cro Verbal Communication Skill Ned Quality Assurance Verbal Communication Skills Attention To Detail Customer Service Compliance Problem-solving Skill Problem-solving Leadership Excel Communication Skill Written And Verbal Communication Vertica Detail-oriented Documentation Communication Skills Digital Transformation Trends Strong Analytical
Key Skills
- Gas Chromatography
- Laboratory Experience
- Archival Standards
- ELISA
- Test Cases
- Analytical Chemistry
- Quality Assurance
- Spectroscopy
- Quality Control
- cGMP
- Selenium
- Western Blot
