Property Manager, Tenant Services

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health dental and life insurance access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Manager Tenant Services is responsible for the delivery of property management functions including tenant relations and placement and lease administration in supporting Housing York accordance with established legislation Regional policies and procedures.

WHAT YOULL BE DOING
Supervises the tenant placement function and ensures timely screening selection and placement of applicants within prescribed provincial/municipal guidelines to minimize vacancy losses.
Ensures the financial integrity by approving and monitoring allocation of vacant units to minimize vacancy/rent losses. Ensures rent geared-to-income rates are calculated in accordance with rent calculation policies and procedures; rent adjustments are processed as necessary and rents are collected and deposited within specified time frames.
Investigates and takes appropriate action to resolve rental arrears issues and lease infractions. Investigates and recommends legal action as required.
Participates on the Application and Transfer Review Committees.
Prepares legal documents to support cases being referred to the Landlord and Tenant Board Provincial Court and/or Small Claims courts and represents the Region at hearings as required.
Recommends policies procedures and processes that promote safe and secure communities for tenants to enhance management and administration of the total housing portfolio.
Supervises staff including recruitment selection hiring scheduling assigning and monitoring work determining training and development needs coaching and mentoring conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements Regional policies and practices.
Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health and Safety Act and Regulations and Regional Policies.
Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
Participates or acts as a representative on various internal and external committees task forces and focus groups as directed.
Manages information in accordance with legislation and corporate standards.
Promotes the code of conduct Regional values and HR policies with all staff of the section.
Performs other duties as assigned in accordance with Branch and Department objectives.

WHAT WERE LOOKING FOR

Successful completion of a Community College Diploma in a related field or approved equivalent combination of education and experience.
Minimum three (3) years of related tenant or business management experience including a minimum one (1) year of direct supervisory experience.
Satisfactory Police Criminal Background Check.
Demonstrated knowledge of relevant program development applicable legislation and industry standards and current practices.
Demonstrated knowledge of relevant Standards Acts and Regulations.
Ability to demonstrate the Regions leadership and core competencies.
Knowledge of social and community services available in the community.
Staff supervisory skills including knowledge of collective agreement administration and interpretation labour relations principles and practices and relevant employment legislation.
Demonstrated ability to prepare briefing materials and reports for submission regarding a variety of applicant and tenant issues.
Valid Ontario Class G drivers license free of serious offences under the Highway Traffic Act.
Ability to work outside regular business hours.