Associate Patient Access Rep- Cancer Center South

Join Community

Community Health Network MD Anderson Cancer Center is a partnership between Community Health Network and MD Anderson Cancer Center one of the worlds largest and most respected cancer centers. The partnership formed in 2022 elevated a prior affiliation between Community and MD Anderson Cancer Network a program of MD Anderson. This new partnership represents a full clinical and operational integration of Communitys cancer services with MD Anderson across all five of Communitys sites of cancer care.

Community MD Anderson is one of a select few partners with MD Anderson a global leader in cancer care and the only partner in Indiana.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors handling customer service patient registration and financial clearance. This role includes check-ins scheduling payment collection insurance verification and compliance management. The APAR ensures smooth workflows and adherence to guidelines preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

High School Diploma or GED High School diploma or GED equivalent (Required)

1 years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)

Registration/Admissions: Proficient in all types of registrations (i.e. inpatient outpatient and emergency admits)

Completes Admissions Discharges and Transfers in a timely manner when applicable

Ability to monitor and perform all patient hospital and/or ambulatory movement

Utilizes EPIC work queue to pre-register scheduled patients

Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient

Accurately identifies and enters patient demographics insurance and financial information including inpatient and outpatient benefits

Gathers and verifies all appropriate confidential health and financial information from patients while using various computer software to assure payment for all authorized services

Confirms the completeness of the electronic health record (EHR) and makes necessary changes