Senior Technical Lead, Network Support

• Based at our Melbourne Burwood Campus or Geelong Waterfront Campus hybrid work arrangements
• Full-time and continuing
• HEW 9 $138102 - $% Superannuation

Benefits for working with us!

At Deakin we offer more than just a job we offer a lifestyle. Across our campuses in Geelong Melbourne and regional Victoria youll find everything you need to thrive: on-site childcare gyms medical centres cafes accessible public transport and convenient parking. Enjoy flexible working arrangements that support your work-life balance generous leave entitlements including extended parental leave and the option to purchase additional time off plus a wide range of staff discounts on travel and more. Our health and wellbeing services ongoing professional development opportunities and inclusive supportive culture make Deakin a place where you can grow whether youre working remotely or immersed in the vibrant energy of campus life.

About the team and role:

Digital Infrastructure Services and Facilities ensure the smooth operation of the Universitys physical and digital environments. Digital Infrastructure Services supports critical technology infrastructure including computers software cloud services storage backups audio-visual equipment and the Universitys voice video and data networks.

The Senior Technical Lead Network Support will take a hands-on and proactive approach to identify and deliver Deakins strategic goals by ensuring the delivery of quality network services and support. This position will use technical expertise and strong engagement skills to collaborate with key stakeholders to develop high-quality solutions while adhering to industry standards and university requirements.

As a Senior Technical Lead you will:

• Lead the delivery of effective and efficient response and resolution of requests and faults within agreed service levels. Undertake regular reporting to monitor performance and create and maintain policies and procedures where required.
• Lead mentor and inspire a team fostering a collaborative and high-performance work environment. Provide guidance and support to team members in delivering initiatives ensuring their growth and development.
• Ensure compliance with all policies procedures and standards governing the operation of networking services and the application of network security principles and practices.
• Contribute to the overall management of network and audiovisual operations including preparing and implementing work and resource plans.
• Use understanding of the client context to anticipate needs tailor services improve service offering and ensure a high-quality outcome by addressing client feedback and setting service standards.

To be successful youll have:

• Postgraduate qualifications and extensive relevant experience; or
• Extensive experience and management expertise; or
• An equivalent combination of relevant experience and/or education/training.
• Proven experience in management of support for converged network technologies in an enterprise environment with extensive experience leading troubleshooting of complex platforms.
• Experience applying policies standards and processes for support services including operational security.

Heres how to apply:

Only people with the right to work in Australia may apply for this position.

Please submit your updated resume and a short cover letter outlining your skills and experience by clicking the Apply button.

For a confidential discussion regarding this role please contact Sean Haller (Senior Manager Network Services) on

For a copy of the position description please see below:

PD-Senior Technical Lead Network Support - HEW

Applications for this position close on Tuesday 17 February 2026 at 11:55pm.

Make an Impact with Us

Together we aim to take Deakin forward strengthening our progressive University through the digital work we do. Whether its empowering students enabling teaching staff or supporting researchers the work you do here matters. Your achievements contribute to making a positive difference in the lives of the people and communities we serve.

So that you can focus on making a positive impact Deakin Digital Services lays the foundations for you to be your best self grow and evolve and work with exceptional people.

Be Your Best Self

As a unique person we understand that showing up as the best version of yourself takes commitment to your personal wellbeing. Thats why we foster a supportive environment where you can manage your work to balance your productivity engagement and wellbeing. Our approach to flexible working empowers you to achieve your best.

Grow & Evolve

Being in the higher education sector ours is an environment of knowledge sharing and seeking. With us you can grow your capability through formal and informal learning and continuously improve deepen and broaden your expertise. With many digital roles and teams under the one umbrella theres opportunity to expand your skillset solve new problems and evolve your career. When YOU thrive WE thrive.

Join Us

As a member of our dynamic team youll help deliver digital services and solutions alongside supportive inclusive and talented humans from within the team and more broadly across the University. We are a powerful collective of diverse skillsets strengths and experience and our practices promote an environment of collaboration where your unique contribution is welcomed and valued. When you join Software Engineering you join one of the most exciting teams within Deakin. Visit Why Work at Deakin to view the overarching benefits of working with Deakin.

Are you ready to make an impact with us

We value diversity and aim to build an inclusive environment that champions embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities cultures sexual orientation and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence appointment to this role is subject to successful completion of relevant pre-employment checks including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Genderbased Violence or determined to have engaged in conduct that constitutes Genderbased Violence during the course of their previous employment or otherwise in a legal process. A declaration is not required from individuals who have experienced genderbased violence. A Yes response does not automatically exclude a candidate from employment and any information provided will be treated confidentially and considered only for relevance to the role and the Universitys safety obligations.