Regional Colleague Experience Lead Americas

Regional Colleague Experience Lead - Americas JLL

What this job involves: As a Regional Colleague Experience Lead - Americas at JLL you will lead the development and implementation of Workplace Experience Program initiatives in partnership with operational and support teams across the Americas region while supporting regional delivery of workplace experience initiatives and driving strategic direction aligned with global workplace experience vision and business objectives. This Houston-based role requires you to play a pivotal role implementing workplace experience programs that bring the global employee experience plan to life across client sites throughout the Americas. Youll champion mutual success by connecting workplace strategy with business objectives and employee experience goals while executing regional projects that strengthen the global workplace experience vision through strategic partnership management and continuous improvement initiatives.

What your day-to-day will look like:

Partnership Management:

Serve as strategic advisor and relationship champion within vested partnership model ensuring mutual success and continuous value creation

Identify and develop strategic goals priorities and desired outcomes aligned with global vision

Collaborate closely with Global Workplace Experience team to ensure global consistency across all initiatives

Champion and promote Workplace Experience initiatives to business leadership while identifying key areas of support for business units

Foster strong relationships with clients key stakeholders and customers by facilitating regular customer forums for 360-degree feedback

Work closely with Regional Director to establish robust governance framework including annual quarterly and monthly governance meetings

Roadmap for Workplace Experience Program:

Plan manage and implement site-specific Workplace Experience Program initiatives aligned with global vision and adapted to regional needs

Drive continuous improvement through shared data analytics and transparent benchmarking for enhanced performance

Identify opportunities for service enhancement while assisting clients in making informed decisions regarding cost and value add

Report on progress share innovation and best practices and celebrate successes across regional implementations

Program Implementation and Delivery:

Promote and deliver Workplace Experience initiatives while developing business cases for program pilots with site team support

Assist on-site teams in building project plans to achieve desired outcomes while providing comprehensive progress reports

Identify key themes to support program objectives and ensure successful initiative implementation

Employee Engagement:

Oversee regional engagement strategy to enhance workplace experience and employee satisfaction

Support sites in implementing and delivering their engagement plans with strategic guidance and resources

Collaborate with business resource groups and communications teams to ensure necessary support for engagement initiatives

Strategic Collaboration:

Collaborate with partners for Workplace Strategies and Change Management programs

Champion global workplace experience roadmap while working closely with global Workplace Experience Centre of Excellence Leads

Required Qualifications:

Degree or diploma in appropriate discipline

Relevant experience in workplace corporate real estate hospitality events or service industry

Track record of co-creating innovative solutions that deliver measurable outcomes

Knowledge of processes including visitor management meeting room support employee engagement internal communications and facility management

Understanding of workplace analytics to make data-driven decisions

Awareness of generic office design and ways of working principles

Exceptional stakeholder management with ability to build trust-based relationships at all levels

Experience working across multiple countries with familiarity of diverse cultures in Americas region

Demonstrated ability to effectively communicate and engage with stakeholders including team members colleagues and external clients

Willingness and ability to travel as required

Preferred Qualifications:

Portuguese and/or Spanish language skills for enhanced regional communication

Experience with global workplace experience program implementation

Background in change management and strategic partnership development

Knowledge of governance framework establishment and management

Understanding of vested partnership models and value creation strategies

Location: Houston Texas (with possible travel within Americas region)