JOB SUMMARY
The Property Management Administration Professional (PMA) is responsible for supporting the Property Management team in the day-to-day operations of a portfolio of properties. This includes (but not limited to) resident communications research data integrity tracking and monitoring of compliance items and litigation activities. The PMA assists Property Management with maintaining data sets reporting resident communication and a multitude of other administrative tasks required to ensure smooth operations.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure that Yardi and other databases of record are accurate and up to date including annual audits of all resident records.
- Processing of move-out tasks in Yardi & Drive
- Respond to Resident concerns and requests for information as assigned.
- Prepare company approved notices to be posted at properties.
- Ensure tracking and completion of new Resident Manager training.
- Track triage monitor and assist in resolving Complaints and Notice of Violations with the Department of Building Inspections (DBI) to ensure timely abatement with guidance from RPM.
- Responsible for calculating negotiating and issuing resident rent credits.
- Assist with document preparation related to settlement conferences and other legal proceedings as needed.
- Assist with quarterly reporting requirements and monthly financial review process.
- Assist in preparation of lender required questionnaires and other reporting requirements.
- Coordinate property tours: Scheduling routes notifications inspections and access.
- Coordinate Town Hall Meetings and attend as needed
- Maintain current certifications and Service Agreements at properties
- Communicate with Regional Property Managers regarding operational issues proposals work orders Resident Managers etc.
- Process check requests and Resident Manager reimbursements
- Other duties as assigned.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to use office equipment such as computers and copiers to use hands and fingers operate tools or controls and reach with hands and arms. The employee is frequently required to talk and hear.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.
Requirements
SKILLS AND ABILITIES
- Proficient in Microsoft Word Excel PowerPoint Outlook Yardi Google Docs and Smartsheet
- Able to multi-task and problem solve in fast-paced environment
- Well-organized with great written communication skills
- Ability to utilize AI software
QUALIFICATIONS
- High school diploma or equivalent required; college degree preferred
- 2-4 years of experience of administrative or industry related experience required
Required Skills:
SKILLS AND ABILITIES Proficient in Microsoft Word Excel PowerPoint Outlook Yardi Google Docs and Smartsheet Able to multi-task and problem solve in fast-paced environment Well-organized with great written communication skills Ability to utilize AI software QUALIFICATIONS High school diploma or equivalent required; college degree preferred 2-4 years of experience of administrative or industry related experience required
JOB SUMMARY The Property Management Administration Professional (PMA) is responsible for supporting the Property Management team in the day-to-day operations of a portfolio of properties. This includes (but not limited to) resident communications research data integrity tracking and monitoring of co...
JOB SUMMARY
The Property Management Administration Professional (PMA) is responsible for supporting the Property Management team in the day-to-day operations of a portfolio of properties. This includes (but not limited to) resident communications research data integrity tracking and monitoring of compliance items and litigation activities. The PMA assists Property Management with maintaining data sets reporting resident communication and a multitude of other administrative tasks required to ensure smooth operations.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure that Yardi and other databases of record are accurate and up to date including annual audits of all resident records.
- Processing of move-out tasks in Yardi & Drive
- Respond to Resident concerns and requests for information as assigned.
- Prepare company approved notices to be posted at properties.
- Ensure tracking and completion of new Resident Manager training.
- Track triage monitor and assist in resolving Complaints and Notice of Violations with the Department of Building Inspections (DBI) to ensure timely abatement with guidance from RPM.
- Responsible for calculating negotiating and issuing resident rent credits.
- Assist with document preparation related to settlement conferences and other legal proceedings as needed.
- Assist with quarterly reporting requirements and monthly financial review process.
- Assist in preparation of lender required questionnaires and other reporting requirements.
- Coordinate property tours: Scheduling routes notifications inspections and access.
- Coordinate Town Hall Meetings and attend as needed
- Maintain current certifications and Service Agreements at properties
- Communicate with Regional Property Managers regarding operational issues proposals work orders Resident Managers etc.
- Process check requests and Resident Manager reimbursements
- Other duties as assigned.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to use office equipment such as computers and copiers to use hands and fingers operate tools or controls and reach with hands and arms. The employee is frequently required to talk and hear.
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.
Requirements
SKILLS AND ABILITIES
- Proficient in Microsoft Word Excel PowerPoint Outlook Yardi Google Docs and Smartsheet
- Able to multi-task and problem solve in fast-paced environment
- Well-organized with great written communication skills
- Ability to utilize AI software
QUALIFICATIONS
- High school diploma or equivalent required; college degree preferred
- 2-4 years of experience of administrative or industry related experience required
Required Skills:
SKILLS AND ABILITIES Proficient in Microsoft Word Excel PowerPoint Outlook Yardi Google Docs and Smartsheet Able to multi-task and problem solve in fast-paced environment Well-organized with great written communication skills Ability to utilize AI software QUALIFICATIONS High school diploma or equivalent required; college degree preferred 2-4 years of experience of administrative or industry related experience required
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