Customer Care

This Role Your Responsibilities Will Be:

• Manage Customer Support tickets and ability to multi-task prioritize and manage time effectively.

• Enter and update customer information product licenses warranty support information and annual maintenance records in a document format or in a hosted application. Logging customer interactions in a recorded format.

• Handle and resolve customer complaints (via phone email mail) provide appropriate solutions and alternatives within the time limits and follow up with the engineering team to ensure resolution. Identify and assess customers needs to achieve customer satisfaction.

• Generate customer logins and perform remote training on support web portal.

• Following up with team to ensure resolution.

• Answer questions about warranties or terms of sale.

• Work with customer service manager to ensure proper customer service is being delivered.

• Follow communication procedures guidelines and policies. Strong phone contact handling skills and active listening.
• Ability to multi-task prioritize and manage time effectively to meet deadlines.
• Excellent communication and presentation skills. Customer orientation and ability to adapt/respond to different types of characters.

Who You Are:

Building strong customer relationships and delivering customer-centric solutions. Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm. Building partnerships and working collaboratively with others to meet shared objectives.

For This Role You Will Need:

• Minimum bachelors degree is must.
• 3 5 years job experience in relevant job roles.
• Good communication skills in English.
• Work experience in customer service.
• Work experience in handling support tickets applications / data.

Preferred Qualifications that Set You Apart:

• Work experience in customer service in global companies.
• Good communication skills in English and Hindi.
• Strong computer skills with excellent knowledge in MS Office product.
• Good telephonic etiquette.
• Excellent customer service skills.
• Exceptional organizational skills.
• Work experience in handling support tickets applications / data.

Additional Requirements:

• 5 to 10 % travel required whenever necessary.

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.