Lead Technical Trainer

Job-ID:16960; Location(s):Long Island NY

JOB DESCRIPTION SUMMARY

TheLead Technical Trainerisresponsible formanaging day-to-day operations customer education andother engagements at a Viega Experience Center(VEC).Thispositionencompasses oversight of training programs facility management tours and events to ensure a seamless and impactful customer a variety of customers including owners engineers contractors distributors installers and trade students to deliver tailored education and foster an engagingadultlearning environment.

JOB DESCRIPTION DETAILS

Responsibilities

• Conduct on-site tours and trainings for Viega customers and flex content and style appropriately to ensure training material is prepared and customized according to the target audience.
• Facilitate training sessionsutilizinghands onactivities learning displays online jobaidesand PowerPoint presentations.
• Manage customer relationships during and after training courses to ensure customer satisfaction.
• Able to explain anddemonstrateexpert knowledge in all Viega systems and applications articulate company services and offer Viega solutions to customer problems.
• Able to talk about a variety of aspects of the industry such as business skills supply chain sales design construction processes etc.
• Able to speak in general terms and detailed technical terms all within the same presentation.
• Responsible for overseeing the customer experience at the location assigned and collaborating with Viega field sales or other SMEs to provide a best-in-class training experience.
• Proactively stays at the forefront of the industry; references relevant studies articles and white papers to bolster Viega competitive positioning.
• Available as a backup to support in-person customer education at other Viega Seminar Centers Viega Experience Centers Trade Shows or travel events.
• Supports the local sales team withspecial eventsheld at the location they are assigned or out in the field.
• Manages inventory of training materials tools andequipmentat the location they are assigned ensuring availability and functionality.
• Maintains Viega workshopstoolsand displays foroptimaloperationandutilizationduring training sessions.
• Reports facility utilization metrics to Training Leadership and explores new methods of engagement to encourage building utilization.
• Design andconstructspiping displays as required for training sessions or promotional purposes.
• Independently manages a comprehensive schedule while effectively collaborating with cross-functional teams across multiple time zones.
• Collaborates with external vendors to ensure deliverables meet Viegas quality standards and specifications.
• Assistswith classroom preparation andcleanup.

Other

• Required to travelup to20% of the time.
• Attends meetings asrequiredand/or assigned
• Performs other duties asrequiredand/or assigned

REQUIRED QUALIFICATIONS

KnowledgeSkillsand Abilities

• Proficient in the use of common office equipment and software including:computers printers Microsoft Word Excel Outlook Teams and PowerPoint
• Ability to explain complex concepts to diverse adult learners in an engaging entertaining andinformative manner.
• Strong interpersonal skills withdemonstratedability to effectively partner with key stakeholders and tactfully exercise influence across the organization
• Communicates effectively both verbally and in writing
• Effectively manages multiple tasks and priorities
• Exceptional written verbal and listening communication skills ability to effectively engage with stakeholders in all levels oftheorganization.
• Outstandingpresentation public speaking instruction and training skills with an emphasis on delivering impactful and professional sessions.
• Analytical and problem-solving abilitiesdevelopseffective solutions to challenges.
• Excellent troubleshooting anddecision-makingskills ensuring quick andaccurateresolution of issues.
• Ability to deliver exceptional service whilemaintaininga positive company image and positive attitude in all interactions.
• Effectively leads and motivates employees
• Bilingualskills(French Canadian or Spanish depending on location) preferred

Education Certification/License & Work Experience

• High school diploma or equivalent required

• 5-7 years related industry experience - preferably as a plumber pipefitter HVAC technician or working directly for Viega -required

• Previouswork experience intraining showroom salesor related experiencerequired

• Bachelors DegreeorTrade School Completionpreferred.

Equivalent combinations of education and experience may be consideredin lieu of these requirements.

Wondering if you should apply Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Viega we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but dont check every box in the qualifications section we encourage you to apply anyway. You may be just the right candidate for this or other positions we have in the future

Total Rewards Package:

Compensation

• Base: $97000 to $132000 based on specific compensable factors including but not limited to education work experience and geographic market.
• Bonus: This role will be eligible for participation in a discretionary annual bonus program pursuant to which an employee may be awarded a percentage of their salary based on the companys performance and their own individual performance.

Benefits

• Medical Dental Vision
• Wellness Program
• Health Savings Account (HSA) with a company contribution
• Voluntary Benefits (Life AD&D Disability)
• 401(k) retirement planwith a 7.5% company contribution
• Time Off Programs 22 days Paid Time Off (PTO) 9 Company Holidays 2 Volunteer Days

Application Window

• Posting date: 2/2/26
• The application deadline for this job is: 2/28/2026

Your contact person:

Brad Kerwin

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