Strategy & Analytics Manager, Technical Account Management

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

We are seeking a Strategy & Analytics Manager for Technical Account Management Support & Services (TAMSS) to help drive and enable business performance in the organization. TAMSS is responsible for the delivery of paid-for support services - users can buy different tiers of support plans with each tier offering an increasingly white glove customized service and dedicated Technical Account Manager (TAM) time. TAMSS sits within global Support Operations at Stripe.

Strategy & Analytics maximizes and accelerates Operations ability to make Stripe work for our users. We work cross-functionally with global teams to help run the day-to-day business and articulate and achieve longer term high effort high value strategic priorities. We take a data-driven approach that combines strategy analytics and operational excellence to help leaders solve their most complex important issues while also supporting the planning and operational cadence end-to-end from strategy to goal-setting to execution.

What youll do

As the S&A Manager for TAMSS you will lead a global team of analysts and will partner directly with the global Head of TAMSS to shape and execute on an ambitious strategy. You and your team will supercharge the TAMSS organization with analytics and observability while building day-to-day operational excellence in this fast-growing function. This role will partner with cross-functional teams across Operations GTM Product Finance and Data Science and will have regular touch points with leadership across Support and across Stripe.

If you are a rigorous first-principles thinker who enjoys solving problems from the top-down and bottom-up eager to drive change and impact through strategy and data relentless passionate about helping users and nurturing a high performing team we want to hear from you.

Responsibilities

• Deliver Analytics and Insights:
  • Set the vision and lead the teams analytics strategydata dashboarding automation (including AI) and toolingto deliver cutting edge high impact and streamlined work.
  • You and your team will identify and surface non-obvious trends in our data and translate them into clear actionable insights that drive strategy and execution across teams.
  • Apply an ROI-focused data-driven lens to all operational decisions and tradeoffs and promote the adoption of your teams reporting suite into all core operational processes.
• Influence Business Strategy:
  • Shape and at times directly develop strategy for the TAMSS organization by translating analysis into clear narratives and decision-quality documents that influence senior Operations leaders and Stripe executives.
  • Drive cross-functional change by partnering with stakeholders across Ops Product/Engineering Finance Data Science and other teams building credibility and managing multiple partners simultaneously.
  • Use persuasive storytelling and strong relationships to align stakeholders and secure buy-in for strategic initiatives.
• Drive Operational Excellence:
  • Establish and optimize a regular rhythm of operationsweekly monthly and quarterly reviewsthat delivers timely controlled operational insights and drives continuous efficiency improvements.
  • Lead end-to-end planning and review processes (near- medium- and long-term) producing data-driven analysis that surfaces opportunities risks and priorities to inform executive / strategic decision-making.
  • Enable bottom-up operational planning for TAMSS pillar to align Ops Finance and senior leadership on actions that improve automation scalability and growth.
• Obsess Over Talent:
  • Relentlessly uphold Stripes high talent bar leading your team with clarity and context foster development and ultimately support Stripes in accomplishing the best work of their careers.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 10 years in roles that required a high degree of analytical rigor as typically seen in but not restricted to functions like finance business operations data analytics etc. or industries like consulting banking etc.
• 2 years in people management (managers or individual contributors) and meaningful experience doing through others (e.g. team lead project lead)
• 3 years experience in SQL and range of visualization tools (e.g. Tableau Looker)
• Experience presenting business and technical content to senior stakeholders peers and general audiences
• Experience building and managing relationships with cross-functional partners and stakeholders
• Experience solving ambiguous business problems (commercial operational organizational) using data and qualitative information from various sources

Preferred qualifications

• Experience working in a fast-paced environment (e.g. high-growth internet or software company)
• Experience working in or with Sales Ops Support User Experience
• Experience working in or with global teams
• Experience in a payments or fintech environment

Required Experience:

Manager