Claims Fulfilment Specialist

For this role we are seeking an individual who has technical bike knowledge who ideally speaks English and French Dutch or German.

Hello were Laka

You might not have heard of us yet - thats OK youve found us now - come and find out more about our journey...

Founded in 2017 Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so its something people stand with not against.

Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims splitting the cost fairly guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service the collective pays Laka a fee relative to the claims in a month.

Take a closer look at exactly what this means and how it works here

What have we been up to since then...

In a nutshell weve been very busy! Here are a few of the massive achievements weve had:

Raised a whopping 22m from amazing investors

Grown the team to 70 Lakanauts based across the UK and NL enabling a choice-based remote-first way of working

Launched Laka in a total of 11 countries essentially helping more people in more places!

Captured the UK and NL enthusiast cyclist market and expanded into the fast-growing area of e-bikes

Been awarded Best Cycle Insurance Provider (for the past 8 years in a row - go us! )

Opened 3 shiny new offices in London Bristol & Amsterdam to provide spaces for people to collaborate as they like

Weve also achieved a 5* rating on Google Reviews and Glassdoor - go check us out!

Help us continue to change an outdated industry...

Were growing real fast on our path to make the Laka collective model the industry standard and were expanding across segments products and territories. Were looking for innovative bold and brave minds to help us build the worlds best insurance company.

The role

Fulfilment Specialist:

At Laka were transforming bike insurance by building a collective where cyclists support each other. Now were looking for a Fulfillment Specialist to join our team and help manage bicycle replacements across the UK & EU.

This isnt just a behind-the-scenes roleyoull be at the heart of our operations working directly with bike shops distributors and suppliers to ensure our members get their replacement bicycles or parts quickly and smoothly after a claim. Your ability to build strong relationships in the cycling industry will be key to making this happen.

What youll be getting up to:

• Sourcing & Procurement Contacting bike shops suppliers and distributors to arrange replacement bikes or parts for customers.
• Industry Relationship Management Building and maintaining strong partnerships with bike retailers and distributors across Germany the Netherlands France and the UK.
• Claim Fulfillment Coordination Calling shops and suppliers when a claim is submitted securing stock and coordinating timely replacements.
• Customer Communication Keeping customers updated managing expectations and ensuring a seamless positive experience.
• Sustainability & Salvage Organising the collection of damaged bikes and working on our salvage program to reduce waste and CO₂ emissions.
• Quoting & Invoicing Managing the financial process for bike replacements ensuring smooth transactions between Laka bike shops and suppliers.

This role will be a great fit if you:

• Speak fluent German Dutch and/or French (in addition to English).
• Have a passion for cycling and a good understanding of bike components and brands.
• Are a natural relationship builder confident in reaching out to bike retailers and distributors.
• Love solving problems and going the extra mile to help someone whos lost their bike.
• Have strong organisational skills keeping track of multiple ongoing claims.
• Are tech-savvy (Google Sheets Slack Notion etc.) or willing to learn.

Our perks

What can you expect from working at Laka

Hybrid way of working -you choose whether you work from home or our beautiful offices in London & Bristol

Share options -we want you to be rewarded for Lakas success - everyone in the business is granted share options when they join

Company bonus scheme -if the company hits its targets youll be eligible for a company bonus

Annual leave -25 days holiday (plus bank holidays) with the option to roll over up to 5 days per year

Pension scheme -Laka pays 3% of your base salary into your pension to help you save for the future

Private medical insurance -well give you individual private cover with the option to add partners & dependants too (at a small cost)

Monthly lunch on us -15 every month to enjoy lunch on Laka - pop out locally with people in the office or order-in at home the choice is yours

Company-wide events -we love getting everyone together as much as possible - expect regular events throughout the year for team building bonding and general good old-fashioned fun!

Monthly socials -as if quarterly company events werent enough we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf paddleboarding bowling electric darts trampoline parks and more!)

Laka swag -well give you some lovely Laka kit to get you started including a jumper & t-shirts so you can feel (& look) like part of the family

Laka credit -for all you cyclists well give you 10 credit per month towards insuring your bike(s) with us - plus give you access to a bunch of cycling industry discounts

Mental health support -unlimited support via Spill including one-to-one therapy sessions

Belonging at Laka

Were committed to building and sustaining a business that promotes diversity equity inclusion and belonging - our customer collective is broad and inclusive and wed like our own people to be too. Were fast becoming a global community of people and we believe each persons unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be. Wed love you to bring your authentic self to work every single day no matter your age ethnicity religion citizenship gender identity sexual orientation disability status caring responsibilities neurodiversity or anything else that makes you you.If youd like to request a reasonable adjustment as part of our application or assessment process please let us know by emailing.

Required Experience:

IC