Defence & Public Sector Director

About us:
Wifinity was founded in 2007 to solve a problemour armed forces were struggling with reliable connectivity. While living in barracks often in remote locations ordering a landline and booking in an engineer just wasnt an option.

And that problem isnt exclusive to the military either. Students living in University accommodation families visiting holiday resorts or living in shared accommodation and retirement communities.

Conventional home broadband doesnt always work for them.

Wifinity is different. We offer the same benefits as traditional broadband such as super-fast speeds WiFi and secure and private networks but none of the downsides. We even offer Pay As You Go and flexible contracts so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

The opportunity:
TheDefence & Public Sector(D&PS)Director isa senior leadership role withresponsibility for theoverall performance ofWifinitysD&PS businessexcept fornew-name andmajor dealnew sales where our sales team takes lead working closely with the D&PS Director.

The purpose of this seniorroleincludes:

1. Delivery ExcellenceDirect control of our sector-specific delivery function; ensuringnew solutionsand services are delivered on time within budget and meeting in full client and Wifinity requirements
2. In-life ServiceWorking collaboratively withWifinitysNetwork and Customer operations team to ensure thatservices are performant and meet customer expectations
3. Customer Relationship ManagementDirect lead onmaintainingand growing customer relationships (including account growth);
4. Strategic Development- Developing the strategic direction and growth ofWifinitysD&PS business in conjunction with sector-specific sales colleagues and thewiderWifinity leadership team.

This includesleadresponsibility for the revenue (and so service) performance ofWifinitysconsumerbusiness working closely with our consumer proposition function and marketing.

As the most senior sector-specific leader in our business they are fully empowered by the Wifinity Exec to lead collaboratively across our whole organisation to maximise the performance of their sector.

Key areas of focus:

Delivery Excellence & Operational Leadership
Provide decisive leadership ofWifinitysDefence & Public Sector delivery function ensuring allsectors pecificsolutions and services are delivered on time within budgetand to therequiredstandards of quality and compliance. Champion a culture of accountability continuous improvement and operational discipline across project delivery teams.

InLifeService Performance & Service Assurance
Work in close partnership withWifinitysNetwork and Customer Operations teams to ensure that live services within the D&PS sector consistently meet or exceed performance availability and customer experience targets. Drivecross functionalcollaboration toidentifyand resolve service issuesanticipateemerging risks and proactively enhance performance. Overseeend to endservice assurance ensuring that operational insights and customer feedback are captured analysed and converted into measurable improvements in service quality and reliability.

Customer Relationship Ownership & Growth
Act as the executive lead for all customer relationships within the Defence & Public Sector serving as the primary senior point of contact and trusted advisor for key clients. Develop deep strategic relationships that foster long-term loyalty commercial stability and mutual value. Work withsector specificsales colleagues to drive account growth ensuring that customer needs are clearly understood future opportunities areidentifiedearly andWifinityscapabilities are positioned effectively to expand revenue within existing accounts.

Strategic Development & Sector Leadership
Work with sector-specific sales colleagues and the Wifinity Exec define and lead the strategic direction ofWifinitysD&PS business shaping the roadmap for commercial growth service evolution and market positioning. Collaborate with the Leadership Team to align sector strategy with company-wide ambitions ensuring that investment capability development and resource allocation supportlong-termsuccess. Translate sector insights policy trends and customer priorities into actionable strategies that strengthenWifinityscompetitive advantage and drive sustainable revenue expansion.

Revenue Accountability & Business Performance
Hold full accountability for theorganic B2B and all B2Crevenue performance ofWifinitysD&PS business including oversight of the sectors service performance.

Monitor financial and operational performance rigorously taking proactive action to protect margin maximise value and ensure commercial outcomes align with organisational targets. Provide cleardata drivenreporting and insights to the Executive Team enabling effective decision-making and continuous optimisation of the sectors commercial health.

Cross OrganisationalLeadership & Influence
AsWifinitysmost seniorsector specificleader work collaboratively across all business functions including Operations Technology Sales Finance HR and Marketing to ensure that sector priorities are understood supported and delivered. Remove barriers align teams and drive shared ownership of D&PS outcomes. Represent the sector at the highest levels internally acting with full authority delegated by the Wifinity Executive to champion performance shape strategy and ensure alignment between sector needs and organisational capability.

Aboutyou:

• A self-motivatedsenior leader with a passion for getting things doneand a continual focus on customer experience.

• Youllbe used to setting direction formotivatingand managing teams but alsonot afraid of rolling-up your sleeves and getting stuck in.

• Afinancially-literateentrepreneurial generalist with a good understanding oftelecoms or IT service-delivery andideally experience workingin the Defence sector.

Your Experience

• Significant experiencein anISP/Telecoms/ITenvironment withexperience spanningdelivery and service and good technical aptitude.

• You will have previously held significant people cost and ideally revenue responsibility.

• A track recordof engagement withsenior customer stakeholders.

• Ideally you will have had experience in the Defence sector and exposure to public procurement processes and operation of contracts won under those.

We offera competitive salary and benefits package which includes an Annual Leave Buy & Sell Scheme in addition to a remote first working environment allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinitywe are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy dignity and respect.

This advert can be available in other formats (upon request) for those who require it please contact for assistance.

Required Experience:

Director