Service Design Senior Associate
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We have an exciting opportunity for you to shape service experiences and drive innovation in financial services.
As a Service Designer Senior Associate within the Experience Design team you design and optimize service journeys that impact our customers and employees. You collaborate with cross-functional teams to deliver accessible and innovative solutions. You help foster a culture of continuous improvement and inclusion.
Job responsibilities
- Design and implement end-to-end service experiences and draft service blueprints for product features of moderate complexity
- Collaborate with cross-functional teams to identify user needs and ensure development of inclusive and accessible products and services
- Draft journey maps and service blueprints to visualize and optimize service processes touchpoints and interactions
- Participate in workshops to gather customer insights and identify areas for improvement along the customer journey
- Assist in creating experience maps and service prototypes that illustrate customer journeys
- Operate with an iterative design mindset incorporating user feedback to continuously improve customer journey experiences
Required qualifications capabilities and skills
- Three years of experience or equivalent expertise in service design focusing on end-to-end customer and employee experiences in financial services
- Proven ability in drafting service blueprints journey mapping and creating storyboards for diverse customer experiences
- Demonstrated experience in inclusive design accessibility guidelines and assistive technology
- Proficient knowledge of user experience design principles applied to projects of moderate scope across multiple products or disciplines
- Prior experience in iterative design storyboarding and information architecture with a track record of delivering customer-centric solutions
- Examples of recent work or portfolio samples required to be presented
Required Experience:
Senior IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
