Project Manager Analytics and Reporting

Mandaluyong - Philippines

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

Summary:

Responsible for managing external analytics and reporting projects coordinating cross-functional teams and supporting Five9/Aceyus reporting solutions. Ensures client deliverables are completed on time and to standard while embodying Five9s Professional Services values through presentations and discussions with customers.

Key Responsibilities:

Review the Statement of Work and contractual documentation and ensure internal alignment before the project kickoff or during implementation
Plan and conduct and sales/internal planning meeting (kickoff) to clarify scope resource requirements and identify risks and issues including timeline constraints.
Plan and conduct a customer kickoff; if running a subproject work with the program manager on this.
Facilitate the gathering of requirements and obtain customer sign-offs such as the Requirements Design Document during the project implementation process.
Establish and maintain a Project Schedule based on requirements/tasks identified
Ensure smooth execution by engineers and data architects for implementing and validating reports dashboards and data flows. Data flows include data being brought into the VUE system and data transmissions from VUE or VCC to the customer.
Manage project timelines facilitate communication through regular project status meetings or similar methods and ensure proper documentation is internal initiatives to streamline delivery
Escalate blockers to senior leadership
Effectively communicate plans progress and status updates to both internal staff and customer stakeholders as needed to successfully meet project objectives and as required by the SOW.
Articulate the value of Five9s Professional Services through presentations and open discussions with customers
Update applications used to manage the project. These could include MS Project Monday Excel spreadsheets or other applications as needed.
Keep project forecasts up to date in Sales Force / Professional Services Software to facilitate accurate reporting of revenue.
Develop and maintain positive and productive relationships with clients
Understand the Big-Picture and think strategically to solve complex problems in close partnership with Senior Project Managers and Functional Leadership.

Education/Training Requirements:

Bachelors in Business IT Analytics or related field OR equivalent experience
5-8 years of relevant project experience
Certifications preferred (e.g. PMP Agile Five9 Reporting CSM CBIP Tableau Power BI SQLA iNet/Network ITIL Five9 Admin/Reporting)
Completion of analytics or project management bootcamps may be considered
Demonstrated experience in lieu of degree accepted
Strong knowledge of SaaS Networking Internet concepts CRM WFM PBX Dialer ACD CTI VoIP IVR/VRU and Call Center practices

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS PhilHealth PagIBIG 13^thmonth pay Solo parent leave Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...