Client Support Specialist

At Air Products our purpose is to bring people together to reimagine whats possible collaborate and innovate solutions to the worlds most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest most diverse and most profitable industrial gas company in the world.

Reimagine Whats Possible

We have an immediate opening for a Client Support Specialist Digital Infrastructure Services located at our Global Headquarters located in Allentown Pennsylvania United States.

At Air Products your work keeps the world movingsupporting the digital experiences that enable cleaner energy safer operations and innovation at global scale. Join our Digital Infrastructure Services team as a Client Support Specialist and become a trusted partner to colleagues across the Americas and beyond including senior leaders who rely on your whiteglove care. Youll solve meaningful problems learn new technologies and collaborate with friendly engineeringminded teammates in a culture that values inclusion growth and continuous improvement. If youre energized by helping people building relationships and making a visible impact this role is for you.

Key Job Responsibilities:

• Provide in-person and remote Level 2 support for users located primarily in the Americas region and occasionally globally.
• Collaborate with Digital Client Engineering team to perform testing training troubleshooting and documentation for new and evolving technologies.
• Deliver training and offer consultation for the Level 1 IT Service Center.
• Participate in an on-call rotation schedule with other global team members for escalated issues.
• On an as-needed basis provide Executive Support:
  • White-glove Executive Support for the Chief Officers of the company and their admin assistants.
  • Standard Executive Support for all other officers of the company and their admin assistants.

Whats In It for You:

At Air Products we foster a culture of inclusion where every voice is heard and everyone feels they belong and matter. Additionally we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

• Affordable Medical Dental and Vision Insurance starting day 1 of employment
• 401k plan with company contributions that vest on day 1
• Paid Vacation holidays sick time
• Paid Parental leave (Up to 8 weeks)
• Backup Child and Adult Care benefit
• Adoption assistance
• Flexible Spending Accounts (medical dependent daycare)
• Health Savings Account
• Life Insurance (AD&D- Paid for by Air Products) Supplemental AD&D
• Legal Plan & Identity theft coverage
• EAP (Employee Assistance Program)
• Many more supplemental benefits available

Required Skills / Abilities:

• A motivated individual with a positive enthusiastic attitude and eagerness to learn.
• Ideally 3 - 5 yrs client support experience problem solving and technical troubleshooting both in-person and remotely.
• Excellent communication organizational and interpersonal skills.
• General understanding of IT/digital infrastructure and ITIL processes.
• Ability to effectively work independently and collaboratively across global teams.
• Technical knowledge of a wide range of technologies including:
  • ServiceNow
  • Microsoft products (Windows Office365)
  • Network connectivity (TCP/IP LAN/WAN)
  • Remote connectivity/SSL/VPN
  • Software distribution/SCCM
  • Microsoft SCEP/Windows Firewall
  • Virtual desktop infrastructure and/or Citrix.

Education and Licensing Requirements:

• Bachelors degree in Information Technology or related experience required.

Work Hours & Benefits

• This is a full-time direct-hire exempt salaried position based on-site 5 days a week in Allentown PA.
• No travel requirements.
• On call support: noon to 8 pm approximately once per month
• No overtime

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Air Products proudly values the skills dedication and leadership that veterans bring to the table. As a veteran-friendly organization we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute and we foster a workplace that honors your service while providing a platform for professional growth.

We are the worlds largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe end-to-end solutions investing in real clean energy projects at scale and driving the industry forward to generate a cleaner future.

At Air Products we work in an environment where we put safety first diversity is essential inclusion is our culture and each person knows they belong and matter. To learn more visitAbout Air Products.

We offer a comprehensive benefits package including paid holidays and vacation affordable medical dental life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race color religion national origin age citizenship gender marital status pregnancy sexual orientation gender identity and expression disability or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application please e-mail us at General application status inquiries are not answered by this mailbox rather youll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.