CX Data System AdminAnalyst
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
We are seeking a dedicatedCX Data System Admin/Analyst to support our Customer Experience (CX) team through expert administration of the Qualtrics platform as well as insightful survey dashboard and report design and in-depth analysis of Voice of the Customer (VoC) trends across the organization. The ideal candidate is a strategic thinker with hands-on experience inQualtricsandPower BI capable of transforming member feedback into actionable business intelligence that drives experience improvements. They should also be proficient indata analytics languages and tools includingSQLAPI integrations and technologies such asPythonR orJavaScript to support data extraction automation and cross-platform insights.Job Description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy UT 84070
SCHEDULE
Full Time
To be effective an individual must be able to perform each job duty successfully.
Design and deliver impactful dashboards visualizations and reports using Qualtrics tools such as survey creation dashboard reporting AI Insights Explorer TextiQ and Online Relationship Manager.
Design build test and troubleshoot surveys in Qualtrics ensuring accuracy functionality andoptimaluser experience.
Serve as the primary administrator for the Qualtrics CX platform including system governance user management documentation and ongoing platform development.
Collaborate closely with CX team members to define reporting frameworks that empower CX Advisors and Consultants to deliver strategic insights to stakeholders.
Act as the CX teams lead reporting analyst by integrating core system data with Qualtrics Power BI and other platforms via API connections.
Conduct regular audits of the Qualtrics system to ensure project organization dashboard functionality user access and up-to-date documentation.
Analyze customer feedback survey responses and behavioral data to uncover trends insights and opportunities for experience improvement.
Perform advanced statistical analysis and market segmentation toidentifymember needs and behaviors.
Develop andmaintaindata-driven CX reporting strategies aligned with team and organizational goals.
Monitor industry benchmarks and the competitive landscape to assess customer experience performance.
Conduct market research to stay informed on evolving customer expectations and industry trends data visualization best practices and storytelling.
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential job functions.
Education andExperience
Bachelors degree in DataAnalytics Business Intelligence Computer Science or related field; or equivalent work experience.
Minimum2 years of experience in data analysis business intelligence or customer experience analytics.
Knowledge & Skills
Proficiencyin Qualtrics platform administration and dashboard/report development.
Experience with Power BI or similar data visualization tools.
Strong knowledge of SQL and relational databases.
Familiarity with API integrations and data automation processes.
Working knowledge of Python R or JavaScript for data analysis and reporting.
Ability to translate complex data into clear insights.
Strong communicationand collaboration skills.
Leadership and Organization Development
Collaborateswith team members to deliver results and build organizational capacity.
Strong contribution to team effectiveness.
Develops multifunctional base level skills.
Influences updates to Qualtrics platform and processes.
Scopeand Strategic Impact
Provides more detailed support to the team indata system administration dashboarding reporting and survey design.
Assistswith moderately complex data analytics.
Provides periodic reports and updates as required byteam.
Applies intermediate level of subject matter knowledge to solve a variety of common business issues.
Evaluates unique circumstances andassistsin making recommendations.
Develops solid understanding of applications withinbusinessenvironment.
Analytical Thinking & Problem Solving
Works on problems / projects ofmoderatelycomplex scope.
Exercises independent judgment within defined practices and procedures to determineappropriate action.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently
Vision Requirements
Close vision (clear visionat 20 inches or less)
Distance vision (clear visionat 20 feet or more)
Color vision (ability toidentifyand distinguish colors)
Weight Lifted or Force Exerted
Ability tolift upto 10 poundsfrequentlyand up to 25 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.***
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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
