Client Director

About the Role:

The Client Directoris responsible fordriving growth in ISAs ServicesProjects and Staff Augmentation offerings through both strategic account management and new business development. This role ownsapproximately 2025 enterprise client relationships while activelyhuntingnew managed services opportunities. The ideal candidate combines deep cybersecurity and servicesexpertisewith proven enterprise sales and account leadership skills serving as a trusted advisor to C-suite executives while consistently exceeding revenue targets.

About Us:

ISA Cybersecurityis a proudly Canadiancyberand AIservices and solutions by over 500 clients from SMB to global enterprise we empower organizations to safeguard their most critical assetsand adopt AI ourhighly customizableCyber 360and AI 360offerings we deliver a comprehensive range of governance assuranceengineeringprotection detectionand response services for the public and private sectors. Backed by over three decadesof operational experienceand a vast network ofhighly specialized andcertified experts weleveragecutting-edgetechnologies and AI to ensure that clients achieve their privacysecurity and businessgoals.

We operate in a remote-first environment. Office presence is typically less than 20% of the time varying by role and work requirements. Our office space located at Bloor and Islington is a collaborative space designed for in-person meetings and drop-ins. We enjoy hosting in-person quarterly townhalls and social events throughout the year to encourage teambuilding and collaboration.

Responsibilities:

• Own executive relationships for a portfolio of 2025 strategic accounts driving client satisfaction retention and revenue growth
• Develop deep knowledge of each clients business objectives security posture and strategic priorities through regular reviews and QBRs
• Create and execute 12-month strategic account plans focused on expansion risk mitigation and long-term value
• Identify and close cross-sell and upsell opportunities across ISAs full services and solutions portfolio
• Proactively generate new services opportunities through targeted prospecting partner channels and industry engagement
• Lead RFP responses for Services and AI opportunities including win strategy solution design and pricing alignment
• Own and deliver against ARR TCV and gross margin targets for assigned accounts
• Lead complex multi-year contract negotiations and Statements of Work (SOWs) to secure profitable outcomes
• Orchestrate cross-functional teams across Sales Services SOC and Delivery throughout the client lifecycle
• Ensure seamless handoffs from sales to delivery with clearly defined success metrics and accountability
• Maintain accurate forecasting pipeline management and account reporting in Microsoft Dynamics CRM
• Represent the voice of the client internally contributing to continuous improvement and strategic planning

Qualifications:

• 10 years in enterprise account management or quota-carrying sales roles in cybersecurity managed services (MDR/MSSP/MSP) or IT services

• Proventrack recordmeeting/exceeding quotas for complexXaaSor managed security solutions

• Strong technical understanding of SOC operations SIEM/MDR architectures cybersecurity frameworks and AI use cases

• Demonstrates ability to engage and influence C-suite stakeholders in enterprise organizations

• Experience leading full sales cycles including discovery demosPoCs and multi-year contract negotiations

• Exceptional communication negotiation and presentation skills

• Proficiencywith CRM tools (Microsoft Dynamics preferred) for forecasting and pipeline management

• Eligible for Government of Canada Reliability Status or higher

Preferred:

• Bachelors degree in business IT Computer Science or related field; MBA is an asset

• Cybersecurity certifications (CISSP CISM CISA GCIH or equivalent)

• Experience with AI agent solutions and emerging technology offerings

Why Join Us

At ISA Cybersecurity we lead with our Why. Our Why is to make people feel safe. This not only applies to the result of services that we provide to our clients but how people feel when interacting with us. Whether youre an employee of ISA or a client we want you to feel safe and supported. Each one of our team members is expected to uphold this leadership quality and embrace it through consistent demonstration of our core values of Explore Persevere Adapt and Uplift.

We are proud to offer a variety of employee friendly programs that enable our team to perform at their best.

Highlights of our programs and policies include:

• Flexible sick and personal days for all employees
• Generous health plan with enhanced mental health resources and programs
• Professional development opportunities and education reimbursement up to $2000 annually for all employees
• Maternity and parental leave top-up
• Employee referral bonus of $2000
• Competitive salaries complemented with RRSP matching and bonus programs
• Distance remote working policy
• LinkedIn Learning access for all team members

We also place great value on celebrating the contributions of all employees through the following service recognition programs:

• Service anniversary recognition and generous five-year milestone service awards
• Presidents Club recognizing special achievement awards: Team Member of the Year for Sales CIOC and Cyber Services the Rich Uhrich Founders Award that is nominated on by all employees and four Presidents Awards (Risk Taker Lost Without You Money Maker and On the Rise)
• Spot rewards providing opportunities for instant peer recognition

Information-sharing and team-building initiatives include:

• Annual kick-off meeting to communicate our strategic priorities
• Quarterly town hall meetings
• Regular team get togethers and client events
• Scheduled employee feedback surveys and goal setting focus groups

Thank you for your interest in joining ISA Cybersecurity. Our team looks forward to reviewing your application. We will be reaching out to you directly if your experience matches our needs.

Vacancy Status: This posting is for an existing vacancy
AI Disclosure:ISA Cybersecurity does not currently use artificial intelligence tools as part of our recruitment process

Accessibility:

ISA Cybersecurity is committed to providing accommodations for applicants with disabilities. If you require specific accommodation because of a disability or medical need please inform ISAs Human Resources team () so arrangements can be made for appropriate accommodation to be in place during the recruitment process.

Required Experience:

Director