Senior UoA Online Programme Consultant

Auckland - New Zealand

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Te Whiwhinga mahi The opportunity

Were looking for a Senior UoA Online Programme Consultant to join our welcoming and purpose-driven UoA Online team part of Student and Scholarly Services Te Kahu Tauira.

This is a rewarding opportunity for someone who enjoys supporting others sharing knowledge and making a real difference to student journeys. Youll play a key role in guiding prospective postgraduate students helping them navigate their study options with confidence while also supporting and mentoring colleagues within the team.

If you enjoy meaningful conversations problem-solving and working in a collaborative environment where your experience is valued this role offers both challenge and fulfilment.

This is a 37.5 hours per week full-time permanent role. The salary range for this role is $63600 - $79300 per annum depending on experience and qualifications.

For more information please review the Position Description.

Ngā haepapa matua What youll be doing

In this role you will:

Support and mentor team members sharing your experience and helping others succeed
Be a trusted point of contact for complex student enquiries ensuring people feel heard and supported
Build strong connections with prospective students helping them make informed decisions about their study pathways
Work closely with marketing academic and student support teams to improve recruitment and conversion outcomes
Use insights and data to identify opportunities for service improvement and better student experiences
Contribute to a positive inclusive team culture where collaboration and learning are encouraged

He kōrero mōu About you

Youre someone who brings warmth professionalism and confidence to everything you do. You enjoy working with people and are motivated by helping others achieve their goals.

You will bring:

Strong experience (34 years) in customer-facing or advisory roles ideally in a fast-paced or high-volume environment
Experience in proactive engagement such as sales recruitment call centres or advisory services
A natural ability to support coach or guide others whether formally or informally
Excellent communication skills and the ability to build rapport with people from diverse backgrounds
Confidence using systems and managing multiple priorities with care and attention

Experience within tertiary education or student services is welcome but not essential what matters most is your people focus and commitment to service excellence.

Ngā āhuatanga kei a mātou What we offer

The University of Auckland is New Zealands leading university and maintains significant computational laboratory and analytic facilities. Auckland itself is frequently rated as one of the worlds most liveable cities.

The University is committed to providing an excellent working environment through:

Flexible employment practices (including working from home flexible hours)
Up to 6.75% company superannuation scheme
A competitive salary with five weeks annual leave

In addition we also offer career development programmes discounted car parking a generous parental leave allowance childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits.

Me pēhea te tuku tono How to apply

Applications must be submitted online by the closing date of 13 February 2026 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Grace Shariff via for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Additional Information :

To be considered for this role you must be eligible to work in New Zealand or hold a valid New Zealand work visa.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Māori Pacific women LGBTQITakatāpui people with disabilities parenting support flexible work and other equity issues go to .

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Māori Pacific women LGBTQIATakatāpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to

Remote Work :

Employment Type :

Full-time

Te Whiwhinga mahi The opportunityWere looking for a Senior UoA Online Programme Consultant to join our welcoming and purpose-driven UoA Online team part of Student and Scholarly Services Te Kahu Tauira.This is a rewarding opportunity for someone who enjoys supporting others sharing knowledge and m...