TechOps DE CloudOps Infra Support Engineer Staff

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Infra Support Engineer

The opportunity

As an Infra Support Engineer (Staff 2/3) you will contribute to the stability and operational readiness of onpremise and cloud environments. You will assist in environment provisioning configuration patching troubleshooting and daytoday operational tasks. This role is ideal for engineers who have solid foundational knowledge in Linux/Unix automation and environment support and who are growing toward deeper SRE practices. You will collaborate with senior engineers application teams and environment management teams to ensure smooth operations and support ongoing improvements.

Your key responsibilities

Environment Management

• Support provisioning configuration and deprovisioning of environments under guidance.
• Maintain baseline configurations and follow established setup standards.
• Support database refreshes reference data updates and basic environment sync activities.

Operational Support & Troubleshooting

• Perform daily checks: logs health checks patch validation backups archival activities.
• Monitor system performance and escalate bottlenecks or anomalies to senior engineers.
• Troubleshoot basic to intermediate infra/environment issues; participate in RCA by gathering data and documenting findings.

ITSM & Change Management

• Handle incidents and service requests using ITSM tools.
• Provide accurate ticket documentation and follow management processes.
• Assist in patch lifecycle tasks such as testing validation and postpatch checks.

SRE & Automation

• Apply introductory SRE concepts such as observability basics (logs metrics).
• Support automation of repeatable tasks using Shell/Bash/Python (with review/approval).
• Participate in initiatives to reduce manual work and improve stability.

Lifecycle & Migration Support

• Support identification of endoflife components and assist with dependency checks.
• Participate in migrations replacements and decommissioning tasks.
• Update asset inventories and assist with postmigration validations.

Skills and attributes for success

• Good knowledge of Unix/Linux administration (logs services processes).
• Scripting familiarity (Shell/Bash/Python).
• Understanding of onprem basics: file systems networking fundamentals system performance.
• Exposure to cloud infrastructure concepts (Azure/AWS/GCP).
• Experience working with monitoring tools and dashboards.
• Strong troubleshooting curiosity and problemsolving mindset.
• Good communication and documentation skills.
• Ability to work in structured support models (L1/L2).
• Detailoriented processdriven approach to work.
• Ability to work in a shiftbased or sharedservice environment

To qualify for the role you must have

• 24 years of experience in IT Infrastructure Support (Cloud or OnPrem).
• Handson experience with Linux/Unix (logs services performance basics).
• Working knowledge of at least one cloud platform (Azure/AWS/GCP).
• Basic scripting experience for automation (Shell/Bash/Python).
• Exposure to environment provisioning patching and health checks.
• Experience using ITSM tools for incident and change management.
• Willingness to work in a 247 support model.
• No location constraints.

Technologies and Tools

Must have

• Linux/Unix administration (RHEL/Ubuntu basics)
• Scripting fundamentals (Shell/Bash/Python)
• ITSM platforms (ServiceNow/Jira/Azure DevOps)
• Monitoring tools (any of: Nagios Grafana Splunk dashboards)
• Basic networking concepts (TCP/IP DNS firewalls)
• Any basic Cloud certification

Good to have

• Cloud Infra certification
• Advanced Linux administration
• Patching & vulnerability management tools (YUM/DNF Satellite Rapid7)
• Prometheus Grafana or Splunk for deep observability
• Automation tools (Ansible Git/GitHub)
• VMware/vSphere & backup tools experience
• Networking certifications
• ITIL Foundation
• SRE Practitioner / Site Reliability courses
• Container basics (Docker)

What we look for

• Enthusiastic learners with a passion for cloud technologies and DevOps practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.