Junior Amazon Connect Engineer

Others - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

We are looking for a Junior Cloud & GenAI Engineer Amazon Connect Digital to join our Consumer Experience Digital Channels team. This is an entry-level hands-on engineering role focused on supporting cloud-native digital contact center solutions and Generative AIdriven customer experiences across chat chatbot SMS email and WhatsApp channels. The role offers an excellent opportunity for early-career engineers to build strong foundations in AWS Cloud Amazon Connect Digital and GenAI technologies while working closely with senior architects and delivery teams on real-world enterprise CX solutions.

Qualifications :

1 year of experience in software engineering cloud or AI-related roles.
Bachelors degree in computer science Engineering IT Computer Applications or a related field.
Basic understanding of AWS Cloud fundamentals.
Foundational knowledge of Generative AI LLM concepts and prompt engineering.
Programming experience in Python JavaScript or TypeScript.
Understanding of REST APIs JSON and basic web integrations.
Strong analytical and problem-solving skills.
Good written and verbal communication skills.
Strong learning mindset and eagerness to grow in cloud contact center and AI technologies.

Responsibilities

Assist in configuring and supporting Amazon Connect Digital chat routing self-service flows and omni-channel customer journeys.
Support development and enhancement of chatbots conversational workflows and digital CX solutions across chat SMS email and WhatsApp.
Work with AWS cloud services (Lambda API Gateway DynamoDB S3 CloudWatch EventBridge) to build and support backend services and integrations.
Assist in developing Generative AI features using Amazon Bedrock SageMaker AgentCore Strands and OpenAI APIs under senior guidance.
Support prompt engineering RAG workflows AI orchestration and conversational design for customer and agent-facing use cases.
Help integrate digital platforms with CRM systems analytics pipelines dashboards and reporting tools.
Participate in testing troubleshooting documentation CI/CD support and production releases following engineering and quality standards.

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

Additional Information :

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time

Qualifications :

1 year of experience in software engineering cloud or AI-related roles.
Bachelors degree in computer science Engineering IT Computer Applications or a related field.
Basic understanding of AWS Cloud fundamentals.
Foundational knowledge of Generative AI LLM concepts and prompt engineering.
Programming experience in Python JavaScript or TypeScript.
Understanding of REST APIs JSON and basic web integrations.
Strong analytical and problem-solving skills.
Good written and verbal communication skills.
Strong learning mindset and eagerness to grow in cloud contact center and AI technologies.

Responsibilities

Assist in configuring and supporting Amazon Connect Digital chat routing self-service flows and omni-channel customer journeys.
Support development and enhancement of chatbots conversational workflows and digital CX solutions across chat SMS email and WhatsApp.
Work with AWS cloud services (Lambda API Gateway DynamoDB S3 CloudWatch EventBridge) to build and support backend services and integrations.
Assist in developing Generative AI features using Amazon Bedrock SageMaker AgentCore Strands and OpenAI APIs under senior guidance.
Support prompt engineering RAG workflows AI orchestration and conversational design for customer and agent-facing use cases.
Help integrate digital platforms with CRM systems analytics pipelines dashboards and reporting tools.
Participate in testing troubleshooting documentation CI/CD support and production releases following engineering and quality standards.

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

Additional Information :

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Splunk
System Design
C/C++
FIPS
Go
LabView
PKI
AWS
SolidWorks
Linux
Natural Language Processing
Siem

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About Company

Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more

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