In collaboration with and under the direction of the attending physician and the Department Director the Advance Practice Provider (APP) provides day to day organizational and clinical direction of the healthcare provider team serving cardiac surgery patients to ensure continuity of patient care by facilitating and coordinating communication between the health care team patient and patients family and the coordination of care to ensure quality cost effectiveness; appropriate length of stay; and patient safety. The AAP participates in the development and advancement of evidenced-based best practices and supports formal and informal educational programs for other members of the health care team.
Principal Duties:
Clinical Responsibilities
Educational and Developmental Responsibilities
Clinical Leadership/Outcomes
Professional Development and Organizational Leadership
Patient Safety
Performs related work as assigned.
Customer Service:
1. Greets customers in courteous friendly respectful and professional manner at all times including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers including introducing him/herself with job title and experience asking open ended questions such as How may I be of help to you Using the customers name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customers information confidential including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately including finding someone else to meet the request if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customers expectations have not been met.
Commitment to Co-Workers:
1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office off the unit or away from the department.
Communication Etiquette:
1. Respectful courteous and professional in all forms of communication and follows facilitys service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings introducing him/her department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief current and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.
Self-Management:
1. Reports to work appropriately groomed and in compliance with the Hospitals dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory annual education and competency requirements.
4. Follows CRH safety infection control and employee health standards.
5. Demonstrates responsibility for personal growth development and professional knowledge and competency.
6. Adhere to all CRH and department policies and procedures including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance punctuality and use of sick and unplanned absences. Provides notification of absences lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews signs and adheres to CRH and/or departmental confidentiality statement.
This position supervises jobs that are:
Supervisory responsibilities typically include:
Qualifications :
Licensure/Certification/Registration
Life Support Certification:
Education/Knowledge
Completed Course Work/Program:
Applicable Experience
Other Required Attributes
1. Demonstrated ability to promote professionalism through involvement in professional
organizations teaching research publishing and/or certification in area of specialty.
2. Ability to demonstrate competency in knowledge and skills necessary to provide care
appropriate to the patient population(s) served. Ability to demonstrate knowledge of the
principles of growth and development over the life span and possesses the ability to
assess data reflective of the patients requirements relative to his or her population specific and age specific needs.
3. Highly effective verbal and written communication skills are required to interact with
patient families departmental units medical and nursing staff on all essential matters.
Demonstrated/documented effective interpersonal skills.
4. Maintains updated hospital safety and other mandatory training.
5. Maintains updated immunizations as recommended per practice area.
6. Maintains all licensure certification and credentialing and competencies required to
perform the job and maintain clinical appointment.
Technical/Clinical Skills
Microsoft Office Suite Skill Level
Working knowledge of ICD-9 (Medical Coding)
Basic knowledge and working experience with Medical Terminology
Problem Solving/Analytical Skills & Abilities:
Professional/Supervisory
Level of Supervision Required
Works Independently
Contacts Inside & Outside Facility/Corporation
Within/Outside Company with Tact and Discretion
Working Conditions
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Like many employers UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details personal identification or payment via email or text. If you suspect fraud please contact us at
Remote Work :
No
Employment Type :
Part-time
When you come to the University of Maryland St. Joseph Medical Center, youre coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. Youre embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes conv ... View more