Business Consulting Finance Transformation Global Business Services Senior Manager

Business Consulting - Finance Transformation - Global Business Services - Senior Manager - Open location

The opportunity

As organizations accelerate their transformation agendas Global Business Services (GBS) has become a strategic enabler for scale efficiency and enterprise-wide value. Our GBS team partners with global clients to assess design deliver and enhance next-generation GBS and Outsource models that integrate digital capabilities drive cross-functional collaboration and unlock continuous improvement.

We are seeking a Global Business Services Senior Manager to join our growing practice and help clients reimagine their operating models across finance HR supply chain procurement and technology. This is an opportunity to shape how leading enterprises leverage GBS to support growth resilience and innovation.

In this role you will lead client engagements across domestic and large multi-national companies focused on GBS strategy operating model design transformation and performance improvement. You will guide cross-functional teams collaborate with C-suite stakeholders and bring deep expertise across shared services outsourcing process optimization enterprise digital capabilities and global delivery models.

You will also play a key role in practice developmentcontributing to go-to-market strategy thought leadership sector-oriented offerings and talent development. This position offers significant visibility and the ability to influence high-impact programs across industries including consumer energy health and life sciences industries technology media and entertainment and technology and industrial manufacturing.

Your key responsibilities

Your role as a Senior Manager GBS will focus on Leading and delivering of client engagements interacting at executive levels as well as sales and practice development this role you will develop high- performing people and teams leading and supporting them to make an impact that matters and setting the direction to deliver exceptional client service.

You will work to sell deliver and manage GBS transformation projects in one or more of the following areas:-

1. GBS Strategy & Operating Model Design

• Lead design of end-state GBS models across functions (Finance HR IT Procurement Supply Chain Customer Operations).
• Assess client maturity and build strategic roadmaps aligned to enterprise goals.
• Develop future-state process architectures governance models service catalogs and organizational structures.
• Shape cross-functional service management frameworks including SLAs/OLAs performance dashboards and continuous improvement mechanisms.

2. Sector-Focused Delivery

Bring specialized insights tailored to key industry sectors such as:

• Consumer & Retail: Demand planning omnichannel order-to-cash global procurement.
• Industrial Manufacturing: Integrated supply chain centers procurement excellence engineering support.
• Technology Media & Telecommunications: Scalable digital operations cloud-enabled shared services.
• Health & Life Sciences: Compliance-driven GBS models R&D support services.

Translate industry trends benchmarks and regulatory dynamics into actionable GBS recommendations.

3. Cross-Functional GBS Transformation

• Lead multi-process transformation programs integrating automation analytics and workflow technologies incorporating Alliances such as ServiceNow
• Drive transitions migrations and change management across global delivery networks.
• Partner with digital and technology teams to embed AI RPA data platforms and intelligent workflow solutions into GBS operations.

4. Program Leadership & Client Management

• Manage day-to-day project delivery ensuring quality timeliness and client satisfaction.
• Direct cross-functional consulting teams and coordinate with client stakeholders globally.
• Facilitate executive workshops steering committees and strategic decision-making sessions.

5. Practice Development

• Develop sector-specific GBS and outsourcing advisory offerings and reusable transformation assets.
• Contribute to proposals pursuits and market-facing initiatives.
• Mentor and coach team members while supporting recruitment and capability building.

6. Thought Leadership

• Produce perspectives whitepapers and insights on emerging GBS and outsourcing trends such as AI-enabled operations global talent models and enterprise service management.
• Represent the practice at industry conferences and executive forums.

Core responsibilities will also include coaching and mentoring performance appraisal and business development.

Skills and attributes for success

Strong written and verbal communication skills especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues at all levels.

By drawing on your knowledge and experience youll sell and lead consulting engagements that solve complex issues provide innovative commercial insights for clients adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership. Youll actively contribute to improving operational efficiency on projects and internal manage engagement time and budgets

In line with our commitment to quality youll consistently drive projects to completion manage risk and ensure that work is of high quality.

As an influential member of the team youll help to create a positive learning culture and will coach and counsel team members and help them to develop.

To qualify for the role you must have

• A bachelors degree and approximately 8 years of related work experience; or a masters degree and approximately 7 years of related work experience
• Approximately 8 years of experience in providing advisory services in the finance function focused in at least one of the following areas; finance operating model design performance management shared services design and implementations outsourcing advisory
• Experience in managing large-scale Finance Transformation and/or Enterprise Resource Planning (ERP) implementations preferred
• Experience leading teams managing engagement economics and business development

Ideally youll also have

• An advanced degree in Finance Accounting Economics Business Operations or superior academic achievement in a related field
• CPA

What we look for

Were interested in passionate leaders with strong vision and a desire to stay on top of trends for their area of expertise and specific skills and knowledge to contribute to our clients and teams. If you have a genuine passion for helping businesses achieve the full potential of their data this role is for you.