ServiceNow Platform Analyst

Lighthouse Technology Services

Job Location:

Buffalo, WY - USA

Monthly Salary: $ 51 - 66

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Lighthouse Technology Services is partnering with our client to fill their ServiceNow Platform Analyst position. This is a 12 month contract opportunity based in Buffalo NY and is open to local and remote candidates. This role will be a W2 employee of Lighthouse Technology Services.

Position Overview

This role requires strong experience with ServiceNow modules including EA HAM SAM and CSDM principles. The Platform Analyst will support the ongoing evolution of the IT Asset Management team by contributing to the maturity and migration of these ServiceNow modules while also supporting day-to-day operational control activities. The position involves frequent collaboration and communication with both internal and external teams making clear consistent communication critical to success.

What Youll Be Doing:

Respond to and resolve complex help desk escalations and technical incidents
Analyze system trends and partner with cross-functional teams to identify root causes and solutions
Create document and maintain procedures for work orders requests and maintenance tasks
Troubleshoot complex system and integration issues using advanced diagnostic tools
Perform system maintenance activities following SOPs including patching health checks OS updates and validation
Schedule and coordinate maintenance activities to reduce operational risk
Participate in cross-functional project work and lead technical efforts within assigned initiatives
Train and mentor less experienced team members
Support evening or off-hours responsibilities as scheduled
Automate processes to improve system efficiency availability and security
Provide recommendations and resolve complex issues within established practices
Support capacity planning and long-term infrastructure strategy development
Identify and escalate risk-related issues in alignment with regulatory and control standards

What Youll Need to Have:

Experience with ServiceNow modules including Enterprise Asset Management (EA) Hardware Asset Management (HAM) Software Asset Management (SAM) and CSDM principles
Strong business technical and data analytics capabilities
Excellent communication and technical documentation skills
Minimum of 8 years combined higher education and/or relevant work experience
Experience reading interpreting and applying technical documentation
Strong attention to detail
Excellent written and verbal communication skills
Ability to explain technical concepts to diverse audiences
Strong customer focus with the ability to manage multiple priorities
Prior project management experience

Pay Range:$51-$66hr

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