IT Helpdesk Client Support Associate

IT Helpdesk IT Client Support Associate

Location: Onsite Buffalo NY
Pay Rate:$20.00-$28.00 per hour based on experience
Schedule: Monday-Friday
* Standard shift: 8:00 AM-5:00 PM
* Late shift: 10:00 AM-7:00 PM (2 days per week employee selects days excluding Mondays)
Employment Type: Full-Time Onsite

Position Overview

We are seeking a customer-focused IT Helpdesk / IT Client Support Associate to provide hands-on onsite technical support in a full office environment. This role serves as the primary IT presence for the location and plays a critical part in supporting internal employees with hardware software networking and workstation needs.

This is an excellent opportunity for an IT support professional who enjoys direct user interaction problem solving and working in a fast-paced yet collaborative environment.

Key Responsibilities

• Serve as the primary onsite IT support contact for internal employees
• Identify manage escalate and resolve technical issues across hardware software and networking
• Install configure and maintain laptops desktops printers peripherals drivers and utilities
• Support new hire onboarding including laptop issuance setup and user orientation
• Troubleshoot Windows operating systems desktop and laptop issues and printer connectivity
• Perform basic networking and VPN troubleshooting
• Monitor systems identify issues and take corrective action as needed
• Manage 10-60 daily tickets through an internal ticketing system primarily via chat with in-person support as required
• Provide both onsite and remote IT assistance to internal employees
• Maintain accurate documentation within the ticketing system
• Represent the IT department professionally as the face of IT for the site

Required Qualifications

• 2 years of IT support experience including hardware deployment system setup and troubleshooting
• 2 years of customer service experience with strong communication and professional etiquette
• Solid understanding of Windows operating systems
• Working knowledge of networking fundamentals and basic network troubleshooting
• Experience supporting printers desktops laptops and peripherals
• Ability to manage fluctuating ticket volumes in a fast-paced environment
• Strong teamwork skills with the flexibility to support varying schedules

Preferred Qualifications

• VPN support experience
• Prior experience with internal ticketing systems
• IT certifications or formal IT education (preferred not required)

Soft Skills & Team Fit

• Friendly approachable and customer-focused
• Ability to remain calm and professional in high-pressure situations
• Strong sense of ownership and accountability
• Represents IT and the organization with professionalism and confidence

Training & Environment

• Comprehensive 3-4 week onboarding and shadowing program
• All equipment provided
• Supportive family-oriented team culture with tenured team members
• Balanced workload with both fast-paced and slower days
• Part of a broader IT organization supporting over 70 markets with onsite IT associates

Overtime & Schedule Flexibility

• Overtime may be available based on business needs
• Occasional weekend support possible
• No travel required

About the Environment

This role supports internal employees within a large established organization including large internal teams in a professional office setting. The team values collaboration reliability and going above and beyond to deliver high-quality internal IT support.

Alternate Job Titles / Search Keywords -IT Helpdesk Technician IT Support Associate IT Client Support Specialist Desktop Support Technician Technical Support Analyst IT Service Desk Associate Onsite IT Support Technician End User Support Specialist Help Desk Analyst IT Operations Support

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.