Customer Services Operations Lead
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Job Summary
We are working closely alongside a Local Authority in Haringey to assist with the appointment of a Customer Services Operations Lead on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 267.23 - 368.00 per day
Summary:
The Customer Services Operations Lead will be responsible for leading and managing customer service operations across contact centre and service delivery functions. The role focuses on improving customer experience driving operational performance and ensuring services are delivered efficiently consistently and in line with organisational standards and objectives
Responsibilities:
- Lead and manage customer service operations ensuring high-quality service delivery across all customer contact channels
- Oversee performance management including KPIs service standards and continuous improvement plans
- Manage and support operational managers and teams providing clear leadership and direction
- Drive improvements in customer experience processes and service accessibility
- Ensure compliance with relevant policies procedures and statutory requirements
- Manage operational risks resources and budgets effectively
Essentials:
- Proven experience in managing large-scale customer service or contact centre operations
- Strong leadership and people management skills
- Experience of performance management and service improvement
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced high-demand operational environment
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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