Customer Experience Associate Oraan Tech
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
This Job is posted by Taraki on behalf of its client Oraan Tech. Candidates can apply here and also check out more jobs directly on our website.
JOB DETAILS
Job Title: Customer Experience Associate Location: Karachi
About the Role
Were looking for a Customer Experience Associate who can deliver a seamless empathetic and high quality support experience to our members. Youll be the front line voice of Oraan managing customer queries with accuracy speed and clarity. If youre someone who loves problem solving communicates well and thrives in a fast moving environment youll fit right in.
What You Will Do
Handle customer queries through chat and email using softwares.
Provide timely accurate and helpful resolutions to member concerns.
Coordinate with internal teams to resolve escalated issues promptly.
Ensure adherence to internal processes SOPs and compliance guidelines during every interaction.
Maintain service quality while consistently meeting defined response and resolution KPIs.
Capture feedback identify recurring issues and suggest improvements to enhance the customer journey.
Represent Oraans customer centric mindset in every interaction.
Who You Are
13 years of experience in customer support customer experience or a service oriented role.
Strong written communication skills with the ability to explain solutions clearly.
Comfortable working with CX tools ticketing systems and communication platforms.
A problem solver who stays calm under pressure and handles queries with empathy.
Detail oriented with a commitment to following processes and maintaining quality.
A team player who collaborates well across functions.
Flexible proactive and excited to contribute to a mission driven company.
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
