Sales Coordinator

Job Description:

Location:

Our mission is to unlock human potential. We welcome you for who you are the background you bring and we embrace individuals who get excited about learning. Bring your experiences your perspectives and your passion; its in our differences that we empower the way the world learns.

About the Role:

We are seeking a detail-oriented and proactive Sales Coordinator to support our Institutional Sales team across this role you will work closely with Account Managers to ensure seamless sales operations accurate order processing and excellent customer service. You will handle accounts mainly in Southeast Asia HK and will play an essential role in enabling sales success and maintaining strong customer relationships.

How you will make an impact:

Sales Operations & Pricing Support

• Assist Account Managers in preparing and submitting new and renewal pricing quotations and proposals.
• Ensure timely delivery of accurate quotations especially during peak business seasons.

Order & Contract Management

• Process electronic journal orders (new and renewal) accurately in the CRM system.
• Manage the contracting process using the Contract Lifecycle Management (CLM) system coordinating closely with the Contracts team.
• Ensure compliance accuracy and timely processing particularly from November to April.

Reporting & Customer Insights

• Prepare customer usage reports and analytics upon request.
• Maintain and provide accurate data to support informed customer conversations.

Administrative & System Support

• Provide broad administrative support to the Institutional Sales team.
• Develop strong competency in systems and tools required for sales support functions.
• Be a key contact for information and reporting needs.

Customer & Agent Support

• Respond to ad-hoc inquiries from Account Managers customers and agents regarding systems invoicing workflows or licensing.
• Attend customer or agent meetings as needed to provide supporting information.
• Collaborate closely with Sales Support to resolve customer access issues and ensure timely follow-up.
• Build trust and maintain strong professional relationships with internal and external stakeholders.

Business Knowledge & Cross-team Collaboration

• Continue building knowledge of our Institutional Sales business models.
• Gain familiarity with other product areas such as Print Rights & Licensing Editorial etc.
• Help reduce customer confusion and prevent channel conflict through informed internal coordination.

CRM Management

• Help Account Managers to maintain accurate account and opportunity information within CRM.
• Ensure all records are up to date and efficiently organized for compliance and reporting.

Marketing Support

• Coordinate with Marketing to deliver relevant collateral to customers when requested by Account Managers.

Other Responsibilities

• Participate in Sales Admin and broader organizational meetings.
• Support additional initiatives and projects as assigned.

What Were Looking For

• Strong attention to detail and accuracy
• Excellent communication and coordination skills
• Ability to manage multiple tasks in a fast-paced environment
• Customer-centric mindset with proactive follow-through
• Familiarity with CRM systems and sales processes is a plus
• Flexibility and willingness to support peak season needs

About Wiley:

Wiley is a trusted leader in research and learning our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the worlds most important challenges. We are advocates of advancement empowering knowledge-seekers to transform todays biggest obstacles into tomorrows brightest opportunities.

With over 200 years of experience in publishing we continue to evolve knowledge seekers steps into strides illuminating their path forward to personal educational and professional success at every stage. Around the globe we break down barriers for innovators empowering them to advance discoveries in their fields adapt their workforces and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies. Wiley proactively displays target base pay range for United Kingdom Canada and USA based roles.

When applying please attach your resume/CV to be considered.