Quality Manager for On-Demand Transportation Service Porto, Portugal
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Come and work with us.
We are looking for aQuality Manager to join our team.
As a Quality Managerin this project your daily responsibilities will include:
- Team management: Manage day to day performance of the team.
- Alignment Mastery: Ensure calibration (with the SOT) of the audit process practiced by the team of reviewers for all LOBs supported.
- Business Insights: Drive LOB Quality scores by providing insights and action plan recommendations; Review and release reports outlining LOB quality opportunities; Lead projects/initiatives that can help drive extraordinary customer experience
- Process implementation and change management: Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance.
- Stakeholder management: Develop and maintain relationships with BPO partner and Uber stakeholders.
To succeed in the role you will need to have:
- Native or proficientEnglish (minimum C1 English language capabilities)
- Knowledge of French is a strong plus
- Above Average knowledge in using Google Suite tools
- Outstanding written and verbal communication skills
- Effective people management skills to allow teamwork and collaboration of direct reports to achieve a common goal
- Proactive & able to create SMART action plans to resolve issues
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Porto Portugal
- Availability to workMonday to Friday from 9h to 18h
- Availability to work100% from our site in Porto
Education and experience.
- Minimum - 2 years Quality Assurance and People Management experience
- Experience in analyzing data & reporting performance
- Should be at least one certified/finalized professional education
- Good performance and behaviors in your current role
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.
Apply today!
Required Experience:
Manager
Key Skills
- Forecasting
- Microsoft Access
- Math
- SAP
- Supply Chain Experience
- Analysis Skills
- SAP APO
- SAP Supply Chain Management
- Production Planning
- SAP ERP
- ERP Systems
- MRP
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
