CX Adoption SAP CX with AI Business Processes Senior Consultant BangaloreGurgaon

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Meet your team

Our team specializes in delivering end-to-end SAP Customer Experience (CX) solutions across implementation advisory and safeguard services. As part of the broader SAP CX ecosystem we work closely with customers and partners to translate CX strategy into scalable value-driven business processes and solution landscapes.

We bring deep expertise across the SAP CX portfolio including Sales Service Marketing Commerce and Customer Data solutions and support organizations through transformation journeys covering solution design process optimization rollout adoption and continuous value realization.

In addition we actively embed Business AI and custom AI capabilities into CX programs leveraging standard AI features as well as tailored AI use cases designed around each customers unique business context. Our focus is to improve decision quality increase productivity accelerate process outcomes and enable more intelligent customer engagement.

Beyond implementation we act as a trusted partner to our customers providing advisory guidance quality and architecture safeguarding and best-practice driven delivery oversight. Our goal is not only successful deployment but sustained adoption and measurable business outcomes through CX and AI-driven innovation.

To strengthen this mission we are expanding our team with senior CX business process experts who can lead transformation conversations shape solution direction and drive high-impact outcomes across CX and AI-enabled programs.

What youll do

We are looking for a SAP CX consultant specialized in AI who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation needs. This role will offer you

• To work on global SAP Business AI implementations with CX helping the customers streamline their sales & service processes
• Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Process Architect / Solution Architect

• Fine tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey
  
  

This role will help you to enhance skills in the specialized solutions space of Artificial Intelligence with CX while providing opportunities to explore other related solutions under CX portfolio

You have or will develop a T-shaped expertise: broad knowledge of SAP Customer Experience Strategy including data and AI with deeper specialization in SAP BTP and AI.

Main focus will be on:

• Low-code application development;
• Process automation;
• Integration with other SAP solutions;
• AI applications within SAP (such as intelligent automation embedded AI custom AI conversational AI and agentic AI);

The Consultant is expected to

• Design and integrate ecosystems of business applications AI agents extensions workflows and domain-specific services to ensure seamless interoperability across SAP CX BTP and customer-facing landscapes.

• Embedding AI in customer conversations and demos (e.g. building blocks automation or simple AI use cases) for embedded AI custom AI Agentic AI and conversational AI.

• Supporting customer demos presentations and workshops on SAP Business Technology Platform and specifically SAP Build;
• Helping customers discover the value of SAP Build through showcases proofs of concept or prototypes;
• Own the design and delivery of cloud-native SAP BTP and AI architectures building production-ready components extension services event-driven integrations and role-based experiences.
• Translate business requirements into scalable AI agent patterns such as retrieval-augmented workflows tool-calling agents and domain-grounded copilots for global engagements.
• Develop reusable platform components including vector stores multitenant CAP services integration APIs governance layers and operational toolchains to standardize AI-enabled solutions.
• Ensure compliance with SAP standards for security privacy auditability and performance.
• Collaborate with product owners architects developers and customer-facing teams to align capabilities resolve integration challenges and drive consistent solution patterns.
• Communicate complex architecture concepts in clear business value terms for non-technical stakeholders.
• Mentor junior consultants through pairing design reviews and architectural guidance to improve quality and maintainability.

What you bring

• Bachelors/Masters level thinking (preferably in IT engineering or business/tech);
• Advanced experience in development or automation (e.g. Python JavaScript APIs cloud workflow tools);
• 12 years of professional experience designing cloud-based architectures.
• Hands-on experience architecting hybrid SAP cloud landscapes (BTP Cloud Foundry external APIs CloudConnector).
• Professional experience implementing or architecting SAP CAP () services.
• Experience with administering SAP BTP Cockpit (entitlements users spaces service instances) in Cloud Foundry.
• Experience managing CI/CD pipelines preferably with GitHub Actions.
• Experience building automated test strategies (vulnerability scanning unit/UI/API tests accessibility tests).
• Professional experience working with LLMs and respective APIs (OpenAI Llama etc.) as well as agentic AI frameworks (LangGraph n8n..) including basic understanding or experience with MCP and A2A standards.
• Fluent clear business English strong communication skills and the ability to articulate technical concepts to mixed audiences.

Desired/Preferred Additional expertise

• Experience designing or interpreting TAM-based solution diagrams (block and sequence diagrams).
• Experience with additional web frameworks (React Angular Svelte etc.) and corresponding design tools like Figma.
• Experience with SAP Event Mesh or event-driven architectures in general SAP BTP Kyma Environment or SAP Business Data Cloud / Datasphere.
• Experience with SAP BTP Kyma environment.
• Experience with SAP AI standard products like AI Core SAP Generative AI Hub Joule Joule Studio.

#BusinessProcessesT3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445209 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid